Senior Functional Consultant CRM
4 days ago
Job Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience in Microsoft Business Applications , with deep expertise in implementing Dynamics 365 CE across Sales, Customer Service, Marketing, and Field Service .As a trusted advisor, you will collaborate with business and IT stakeholders to modernize CRM processes, enhance customer experiences, and deliver scalable, secure, and user-friendly solutions in line with Microsoft’s best practices.Key ResponsibilitiesClient Engagement & Advisory- Lead discovery workshops to capture and analyze business requirements.- Perform fit-gap analysis and define CRM roadmaps that align with business goals.Solution Design & Delivery- Configure Dynamics 365 CE entities, forms, dashboards, business rules, workflows, and Power Automate flows.- Translate business processes into scalable, native platform solutions with minimal customization.- Collaborate with architects and developers to manage integrations, data migration, and extensions.Governance & Standards- Prepare solution design documents, functional specs, and process flows.- Ensure compliance with governance, data security, and ALM best practices.Enablement & Adoption- Lead UAT, end-user training, and change enablement activities.- Provide ongoing advisory on Microsoft ecosystem updates, including Copilot and AI capabilities.Pre-Sales Support- Conduct solution demos, client workshops, and contribute to proposals and effort estimation.Required Qualifications & Skills- 10+ years of experience delivering Microsoft Dynamics 365 CE / CRM implementations.- Proven expertise across multiple CE modules: Sales, Customer Service, Marketing, and Field Service .- Strong understanding of Power Platform components (Power Apps, Power Automate, Dataverse).- Experience with security roles, business process flows, and compliance frameworks.- Hands-on exposure to data migration, integration frameworks, and third-party connectors .- Proficiency in functional documentation, UAT, training, and enablement materials.- Familiarity with Agile methodologies and delivery tools such as Azure DevOps .- Excellent stakeholder engagement, communication, and presentation skills.Preferred Certifications:- MB-210: Dynamics 365 Sales- MB-230: Dynamics 365 Customer Service- MB-220: Dynamics 365 Marketing- MB-240: Dynamics 365 Field Service- PL-200: Power Platform Functional Consultant- PL-600: Power Platform Solution ArchitectWhat We Offer- Opportunity to lead enterprise-scale CRM transformation projects across industries.- Work in a Microsoft-certified environment with continuous learning, certifications, and early platform access.- Collaborative culture that values delivery excellence, innovation, and thought leadership.- Exposure to the full Microsoft Business Applications stack and cross-functional teams.- Competitive compensation and benefits aligned to senior consulting roles.Our Core ValuesHard work • Passion • Determination • KindnessIf you are passionate about helping organizations elevate customer engagement through Microsoft Dynamics 365 CE , we’d love to hear from you.
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Senior Functional Consultant CRM
2 weeks ago
Mohali, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of...
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Senior Functional Consultant CRM
7 days ago
Mohali, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of...
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Senior Functional Consultant CRM
5 days ago
Mohali, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience...
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Senior Functional Consultant CRM
6 days ago
Mohali, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer Engagement Overview We are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience...
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Senior Functional Consultant CRM
3 weeks ago
Mohali, India de facto Infotech Full timeJob Title:Senior Functional Consultant – Microsoft Dynamics 365 Customer Engagement Overview We are seeking an experiencedSenior Functional Consultant – Dynamics 365 CEto lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with10+ years of experience in...
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Senior Functional Consultant CRM
2 weeks ago
Mohali, Punjab, India de facto Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experiencedSenior Functional Consultant – Dynamics 365 CEto lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with10+ years of experience in...
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Senior Functional Consultant CRM
6 days ago
mohali district, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience...
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Senior Functional Consultant CRM
2 weeks ago
Mohali district, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer Engagement Overview We are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of...
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Senior Functional Consultant CRM
6 days ago
Mohali district, India de facto Infotech Full timeJob Title: Senior Functional Consultant – Microsoft Dynamics 365 Customer EngagementOverviewWe are seeking an experienced Senior Functional Consultant – Dynamics 365 CE to lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with 10+ years of experience...
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Functional Consultant
3 weeks ago
Mohali, India de facto Infotech Full timeFunctional Consultant – Fresher/Entry LevelAt de facto Infotech, a certified Microsoft Business Applications Solutions Partner, we enable organizations to transform their business processes through Dynamics 365, Power Platform, and AI-driven solutions. We are seeking highly motivated individuals from BBA, B.Com, M.Com, and MBA backgrounds to join us as...
