Site Reliability Engineer

1 month ago

Chennai, India Ford Business Solutions Full time

Short Description:
A site reliability engineer (SRE) is a role that combines software engineering and systems engineering to ensure that a software system is available, scalable, and maintainable 24*7*365 in "Always ON" aspect for the Ford's e-Commerce Platform
Description for Internal Candidates
Strong background in software development and systems administration, as well as excellent problem-solving and communication skills.
Improve reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
Identify and reduce or eliminate toil via automation to maximize the time spent on engineering and innovation
Performing root cause analysis of production incidents and implementing preventive measures
Responsibilities for Internal Candidates
Strong background in software development and systems administration, as well as excellent problem-solving and communication skills.
Run the production environment by monitoring availability and taking a holistic view of system health.
Developing, improving, and operating the deployment and orchestration of a complex distributed system
Improve reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
Provide primary operational and engineering Support for multiple large, distributed software applications
Identify and reduce or eliminate toil via automation to maximize the time spent on engineering and innovation
Collaborating with development teams to design, build, and operate scalable and resilient software systems
Automating deployment, monitoring, and incident response processes
Performing root cause analysis of production incidents and implementing preventive measures
Conducting performance analysis and optimization of the system
Ensuring compliance with security and regulatory standards
Implementing and maintaining disaster recovery processes
Providing technical guidance and mentorship to other team members
Participating in an on-call rotation for incident response and support.
Qualifications:
4 Year College Degree in Computer Science or Equivalent.
2-5 years experience with JAVA, J2EE, NoSQL/SQL Datastore, Spring Boot, GCP/AWS/Azure & Docker/K8 in Maintenance and Development of multi-tier applications.
Understanding of RESTful APIs and microservices platform
2-5 Years of experience with any of APM and other monitoring tools such as Dynatrace, New Relic, ELK, Splunk, Prometheus, Sensu, Nagios, Kafka, DataDog, PagerDuty.
Strong experience with product & development teams to establish error budgets by identifying the right SLOs (Service level objective), SLIs (Service level indicators), KPIs (Key performance indicators) and effectively drive the use of the budget to ensure maximum domain availability/uptime.
Regularly review key site technical metrics such as transactions errors, logging, response times, caching strategies, conversion/bounce rates, capacity & resource utilization.
Proactively identify stability risks & work with engineering leadership to establish appropriate mitigation plans
Experience in solving complex architecture/design & business problems, work to simplify, optimize, remove bottlenecks, etc.
Architect, design & develop automation to reduce toil, improve recoverability, availability, latency & scalability of supported applications with understanding of MTTD (Mean Time to Detection) & MTTR (Mean Time to Resolution)
Maintain knowledge repository that includes Standard operating procedure, Release checklists, Runbooks for incident recovery Same Posting Description for Internal and External Candidates

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