Implementation Manager

3 weeks ago

Delhi, India PaymentGenes Full time
Job DescriptionOur client is looking for people who are passionate about payments to chart their path to being the largest and most-loved payments company in the world.About The TeamYou will be joining a highly motivated and driven team of people who work in the eCommerce Payment sector. We believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Our aim is to ‘WOW’ the very top set of our most important Tier One Merchants by providing dedicated Implementation support. To achieve this requires agility and an ability to work creatively in an ever-evolving and diverse payments landscape.What You Will Be DoingYou provide dedicated Implementation support for the businesses top strategic and most commercially important enterprise customers. To achieve this, you work closely with the Customer and Relationship Management team to fully understand the business and deliver their project roadmaps.Manage projects from the planning stage through to completion following clear and well-maintained project plans

Present project reports and updates to key stakeholders at quarterly business review meetings

Work creatively with merchants and colleagues to achieve and maintain market leading payment solutions

Act as an escalation point for the merchants and colleagues, working with individuals internally and externally to resolve the incident and put in place measures to prevent reoccurrence

Become a subject matter expert on eCommerce payment processing and all Gateway products/services. Maintain and share knowledge with the wider team by producing documentation and training sessions where required

Awareness of changing technical trends within the payment processing industry as well as wider technical trends such as security, web/browser technologies, mobile technologies etc

Develop and execute an appropriate implementation plan for on-boarding, testing and launch for Tier 1 and 2 strategic merchants

Requirements

What You BringProven background in managing projects & presentingExperience of working within a technical team/roleExperience in handling complex customer technical integrationsExperience in managing relationships between internal and external stakeholdersCreative and forward thinking with a good aptitude for problem solvingStrategic thinker with strong problem solving / solution design skillsExperience regularly engaging with C level Stakeholders and ClientsAdded Bonus If You HaveKnowledge of / experience with Ecommerce platforms, payment gateway implementation, subscription platformsKnowledge of at least 1 programming/scripting language. JSON / PHP / .NET / Ruby / Java / HTML / CSS / XML / JavaScriptKnowledge of Database technologiesExperience with reading server logs via SPLUNKMulti-lingual, multi-cultural (French, German, Spanish, Italian)Benefits

What We Offer YouA competitive salary and benefitsA variety of career development tools, resources and opportunitiesThe chance to work on some of the most challenging, relevant issues in the payment industryTime to support charities and give back in your communityPaymentGenes, founded in 2014, is a global recruitment and consultancy agency in the payments industry. Our mission is to change the perception of recruitment and how it is fundamentally done through our consultative approach. Alongside permanent and interim recruitment services, PaymentGenes also offers consultancy and marketing services.We are young and driven payments professionals, allowing us to understand payment companies’ business models and product offerings truly. And thus provide them with industry knowledge and carefully selected human capital. Our personal and collaborative approach has helped us build sustainable relationships throughout the payments value chain and expand our services globally. Having worked with and for FinTech/Payments companies ourselves for many years, we have established a vast personal network of payment professionals.RequirementsWhat You Bring Proven background in managing projects & presenting Experience of working within a technical team/role Experience in handling complex customer technical integrations Experience in managing relationships between internal and external stakeholders Creative and forward thinking with a good aptitude for problem solving Strategic thinker with strong problem solving / solution design skills Experience regularly engaging with C level Stakeholders and Clients Added Bonus If You Have Knowledge of / experience with Ecommerce platforms, payment gateway implementation, subscription platforms Knowledge of at least 1 programming/scripting language. JSON / PHP / .NET / Ruby / Java / HTML / CSS / XML / JavaScript Knowledge of Database technologies Experience with reading server logs via SPLUNK Multi-lingual, multi-cultural (French, German, Spanish, Italian)

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