Customer Service Operator

1 week ago

Kolkata, India Whatjobs IN C2 Full time

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate escalations, SLA tracking, and quality audits within support workflows. Provide structured annotations and datasets to improve LLM training and evaluation. Required Qualifications: Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Familiarity with workflow tools (e.G., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents). Strong attention to detail and ability to spot weaknesses in AI-generated workflows. Understanding of how operational data is used to train and evaluate LLMs. Excellent written English for creating training-quality datasets and validating AI outputs. Perks of Freelancing with Turing: Remote-first and flexible work environment. Opportunity to work on cutting-edge AI projects with leading LLM companies. Potential for contract extension based on performance and project needs. Offer Details: Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST). Engagement Type: Contractor / Freelancer (no medical or paid leave). Duration: 1 month (possible extension). Know amazing talent? Refer them at turing.Com/referrals, and earn money from your network.

  • My - Site Reliability Engineer

    2 weeks ago

    Greater Kolkata Area, India Operator Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About MyOperatorMyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Customer Service Advisor(Wfh)

    2 weeks ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring for Customer Service Advisor (Outbound) Must have experience in BPO Customer Service Minimum 3-4 years Fluent English Required Salary Max 70k - 80k Work from home Rotational Shift If interested in the above mentioned Opening kindly contact on the below given Number. **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work...

  • Customer Service Executive

    2 weeks ago

    Kolkata, India TATA SIA Airlines Limited Full time

    **Job Overview**: To assist in handling and managing all aspects of Vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner. **Key Responsibilities**: Customer Service & Operations - Ensure Vistara operates in a safe and secure environment, by...

  • Customer Service Advisor

    6 days ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from home Schedule: -...

  • Customer Service Advisor

    11 hours ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **ONLY KOLKATA CANDIDATES CAN APPLY** **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Salary**: ₹50,000.00 - ₹75,000.00 per month **Benefits**: - Work from home Schedule: -...

  • Customer Service

    1 week ago

    Kolkata, India NARITH BUSSINES SERVICE Full time

    **Preferably someone who is from kolkata/would like to relocate to kolkata.** Must have experience in BPO Customer Service Minimum 3-4 years Only Graduate Salary Max Salary Max 10 LPA Work from home Rotational Shift **Job Types**: Full-time, Regular / Permanent **Salary**: ₹70,000.00 - ₹80,000.00 per month **Benefits**: - Work from...

  • Customer Service Specialist

    6 days ago

    Kolkata, West Bengal, India CTDI Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionCTDI, established in 1975, is a global leader in engineering, repair, and logistics services for the communications industry. The company offers innovative solutions across its divisions, including network and CPE equipment repair, STB and consumer electronics servicing, and telecom infrastructure management. CTDI partners with major...

  • Agm - Service Operations

    2 days ago

    Kolkata, India Vodafone Idea Full time

    Job Req ID: 37953- Location: Kolkata, IN- Function: Other- About: **Job Purpose** Responsible for site operations, Own and deliver customer service Experience on processes defined in IBCC and OBCC for the designated site/s **Key Result Areas/Accountabilities** - Manage and deliver Key KPI’s though effective operations and partner Management. - Support to...

  • Service Operation

    5 days ago

    Kolkata, India Continental Full time

    Job Description Sales Support • Assist purchasing with new vendor requests, documentation, contacts & setup information.• Assist accounts payable with payment allocation queries • Assist accounts payable with new customer credit applications, documentation, contacts & setup information. • Assist accounts receivable team with any escalated customer...

  • International Customer Service

    1 week ago

    Kolkata, India Hird Full time

    **Needs Excellent English communication.** **(SALARY UPTO 15K)** **LOCATION- Chennai** Your Impact as a **Customer Service Representative** - Ensure timely and accurate service delivery at defined productivity levels - Build client & domain knowledge to be able to deliver a resolution on the first conversation - Ensure adherence to Client Service Level...