Quality Control Agent

4 weeks ago


Delhi, India RMV Solutions Pty Ltd Full time
Job DescriptionPLEASE NOTE THAT ONLY CANDIDATES WITH A DEBT COUNCELLING CERTIFICATE WILL BE CONSIDERED.

Description:

Quality control agents are responsible for monitoring calls based on their designated campaign, with occasional monitoring of calls from other campaigns. The main goal is to identify non-compliance, potential risks, training gaps, and coaching needs, and communicate these aspects to team leaders and managers while offering support and guidance.

This role involves call monitoring for the assigned subsidiary and occasional monitoring of other subsidiaries.

Duties include:

Call monitoring

Process monitoring

Compilation of escalations

Reporting trends observed on calls to management

Assisting with investigations into received complaints

Competencies:

Minimum of 2 years' experience as a Debt Counsellor

Active listening skills

Strong work ethic

Ability to coach and provide constructive feedback

Capable of working independently or in a team

Adaptive to change

Proficient in computer usage and basic Excel skills

Qualifications:

Matric NQF 4

Debt Counselling course completion essential

Preferably a registered Debt Counsellor



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