Customer Success Manager

4 weeks ago


bangalore, India Michael Page Full time
This will be a 2 day WHO opportunity, based out of Bangalore Candidate should be comfortable working in US time zones

About Our Client

Our client is a leading firm in cloud optimization, with most operations in the US market. With disruptive technology and strong products, they are revolutionizing the Cloud Ops and Fin Ops space.

Job Description

As a Customer Success Manager, you will guide & advise a wide variety of customers, ensure they launch the client products successfully and are continually driving business value from Lucidity. Will own retention, churn rate, and upsells. Working closely with the Sales and Product Team, you'll provide input into strategic customer plans to help identify areas where existing customers could improve their use of the products. Customer Success Manager acts as a liaison between cloud consultant and sales, incorporating product expertise and customer feedback. Building relationship with champions from customer & making sure they achieve their internal KPI. Consistently meet and exceed daily and weekly call goals for providing touchpoints for existing customers. Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams

The Successful Applicant

Relevant Experience of 7-8 years with minimum of 4 years in customer facing role managing customer success. Great in building relationships with customers. Have handled Enterprise customers before. Expertise in public cloud - AWS, Azure, and/or GCP with architect-level certification would be an added advantage. Strong organization and presentation skills Excellent customer relationship and communication skills. The ability to manage many high-priority tasks at the same time. Should be comfortable working in US East time zone.

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