SAP Basis Consultant

1 week ago

Chennai, Tamil Nadu, India Alp Consulting Ltd. Full time

Key Responsibilities:

  • SAP System Administration
  • Administer and manage the full SAP landscape, including ECC, HANA, PI/PO, SolMan, MDG etc.
  • Install, configure, and maintain SAP systems and related components, such as SAP NetWeaver, SAP Hana, DB2, Oracle etc.
  • Monitor system health, perform troubleshooting, and resolve system issues to ensure high availability.
  • System Performance and Monitoring:
  • Proactively monitor SAP systems' performance, identify bottlenecks, and optimize performance, for example database tuning, system alerts etc.
  • Use SAP Solution Manager for system monitoring, performance diagnostics, and event management.
  • Set up and manage SAP Solution Manager configuration, diagnostics, and monitoring tools.
  • Troubleshooting and Incident Management:
  • Troubleshoot and resolve critical system issues, including hardware, network, and SAP application-related problems.
  • Work closely with functional teams to support user issues and resolve technical problems.
  • Resolve high-priority incidents and escalate as necessary to senior SAP Basis team members or vendors.
    • Backup and Recovery:
    • Implement and maintain backup strategies for SAP systems.
    • Perform regular system and database backups and recover SAP systems in case of failures.
    • Test disaster recovery scenarios to ensure business continuity.
    • SaaS Connections:
    • Implement and manage SaaS connections for boundary applications, ensuring seamless integration with SAP.
    • Work with vendors and external partners to maintain and optimize these connections.
    • Ensure compliance with organizational policies and industry standards for data security and privacy.
    • Support for Global Users:
    • Provide 24x5 support for SAP systems with a focus on minimizing downtime and maximizing system availability across all regions.
    • Collaborate with regional support teams to ensure effective issue resolution within defined SLAs.
    • Coordinate with cross-functional teams across different time zones to ensure global system support.
    • Documentation and Reporting:
    • Maintain detailed and up-to-date system documentation for all SAP Basis activities.
    • Prepare and provide regular reports on system performance, incident management, and key metrics to management.
    • Document troubleshooting steps, resolutions, and best practices for team knowledge sharing.
    • Shift and On-Call Support:
    • Participate in a rotating shift schedule to ensure 24x5 support for global SAP systems.
    • Be available for weekend on-call support at least once a month and provide timely resolution of critical issues during off-hours.
    • Collaboration and Support:
    • Work closely with other IT teams, business stakeholders, and external vendors to ensure seamless integration and support of SAP solutions and add-ons.
    • Provide technical support and guidance to end-users and resolve issues promptly.
    • Participate in SAP projects, including system enhancements, migrations, and new implementations.

Skills and Qualifications:

  • Education: Bachelor's degree in computer science, Engineering, or related field (or equivalent experience).
  • Experience:
  • Minimum 3-5 years of hands-on experience in SAP Basis administration, including system installations, upgrades, performance tuning, and troubleshooting.
  • Experience supporting SAP systems in large, complex, global environments is preferred.
  • Experience with SAP ECC on HANA administration, Oracle, or other databases (DB2, SQL Server) is a plus.
  • Technical Skills:
  • Expertise in SAP NetWeaver, SAP ECC, SAP S/4HANA, and related SAP applications.
  • Proficiency with SAP Solution Manager for monitoring and diagnostics.
  • Strong understanding of SAP security, user management, and authorization concepts.
  • Familiarity with SAP Cloud Platform and integration tools, for example SAP PI/PO, CPI.
  • Working knowledge of operating systems (Linux/Unix/Windows) and database systems (Oracle, HANA, SQL).
  • Understanding of SAP transport management and lifecycle management tools.
  • Soft Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication skills to interact with cross-functional and global teams.
  • Ability to work under pressure and manage multiple priorities effectively.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability to a rotating shift schedule and on-call support.
  • Certifications (Preferred):
  • SAP Certified Technology Associate – SAP HANA or SAP NetWeaver.
  • ITIL Foundation or similar IT service management certification is an advantage.

Required Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work collaboratively in a team environment and with stakeholders from different functional areas.
  • Strong project management skills and the ability to manage multiple priorities in a fast-paced environment.
  • Detail-oriented with a commitment to excellence and high standards.

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