OFIN support E-Business suite

1 month ago


bangalore, India Landmark Group Full time

Knowledge, Skills & Experience Job Experience •   6+ years of experience in support or development of RICE components as Technical/Techno-functional consultant in Oracle E-Business Suite - Finance modules (AP/AR/GL/FA/PO). •   Exposure to Interfaces/Conversions/Reports with good knowledge of Oracle PL/SQL (procedures/packages/functions etc.) •    Experience in solving critical issues •    Good to have prior experience in the Retail domain. •    Good analysis, debugging, and communication skills are a must. •     Demonstrate knowledge and understanding of large and complex technical system architecture •     Excellent customer service skill. Job Description: We are currently seeking a skilled L3 Support Engineer •             Post-production Technical/Techno-functional support for all RICE components in Oracle E-              business Suite(R12) - Finance modules (AP/AR/GL/FA/PO). •           Understanding business processes and integration flows as required. •           Involvement in transition and migration process of solutions with Project team. •             Proactive in debugging and resolution issues reported by the L2/business team as per SLA. •             Conduct emergency bug fixes that impact production (if needed). •             Proactively check logs and dashboard patterns, identify potential issues, and fix the same. •             Identify gaps in alerting - work closely with engineering teams to fill the gaps. •             Conduct root-cause analysis with detailed documentation. •             Check if alerts are in place for all application anomalies. •             Fine-tune thresholds. •             Remove false alerts. •             Identify monitoring opportunities and automation opportunities and implement them. •             Create a knowledge base (SOPs and runbooks) for Production support. •             Work on enhancements requests.   Powered by JazzHR



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