Junior Client Servicing

2 weeks ago

Mumbai, India All About Ideas Solutions Private Limited Full time
Company Description
All About Ideas is a creative agency located in Mumbai. We specialize in providing tailored solutions in Advertising, Branding, Communication, Design, Décor, Events, Films, and Gifting. Our team combines youthful energy with seasoned expertise to offer innovative and creative solutions to business challenges.
Role Description
This is a full-time on-site role for a Junior Client Servicing position at All About Ideas. The Junior Client Servicing role entails tasks such as managing client relationships, handling communication, and co-ordination with our clients in Mumbai.
Qualifications
Client Services, Communication, and Customer Service skills
Ability to ensure smooth co-ordination
Excellent interpersonal and communication skills
Strong problem-solving abilities
Detail-oriented and organized
Experience in client-facing roles will be an added advantage
1-2 years experience in client servicing. Freshers can apply too
Roles & Responsibilities
Serve as a day-to-day point of client contact: Liaise with, arrange and attend meetings and act as the link between, the client and the internal teams
Meet and liaise with clients to discuss and identify their daily/weekly/monthly design requirements
Understanding client goals/objectives, needs and requirements
Articulating and writing briefs for internal teams
Work jointly with internal team to draw-out plan & timelines that meets the client’s brief
Present (alongside agency colleagues particularly the account manager) the campaign ideas, designs and budget to the client and manage & co-ordinate for approvals
Maintaining healthy relationships & rapport with clients
Responding to client inquiries in a timely and professional manner
To ensure that the solution being presented to the client meets/exceed expectations
Coordinate with internal teams to ensure timely fulfilment of services
Maintain trackers, reports for client interaction
Research and prepare client presentations, reports
Research on industry & competitor trends to apply best practices to client portfolio
Research and updates on emerging marketing & design trends and best practices
Handle billing, invoice clients, and write client reports
Maintain client’s physical/digital guard book

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