ERP Analyst

4 weeks ago


delhi, India Turgajo Technologies Full time
Job Title – ERP Functional Analyst
Job Location – Remote (Anywhere in India)
Years of Experience – 4 to 5 years
Job type – Full time
Shift time – 6pm to 3 am IST
MUST HAVE SKILLS –
1.    Advanced Accounting knowledge
2.    Advanced SQL Experience
3.    ERP Experience
Key Skills - Advanced knowledge of MS SQL, Excel, JIRA service desk or similar software, accounting and or accounting software and Payroll software, English skills (Customers located in the US and Canada)
ROLES & RESPONSIBILITIES
·      Efficiently understand and be able to escalate complex technical issues to engineering staff
·      Advanced technical knowledge of mobile and web applications
·      Ability to update technical documents
·      Train customers on how to install and use the company’s products via web conferencing
·    Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.
·      Knowledge of support ticketing tools such as Jira and Confluence for documenting.
·      Provide technical support to customers via phone and email
·      Solve technical issues with company’s products by using available resources
·      Accurately process and record support and training interactions
·      Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
·      Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems
·      Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance.
·      Rapidly learn Field service management and ERP system space
·      Understand product integrations
·      Maintain strong customer relationship
·      Open to wearing multiple hats and flexible to change when required
QUALIFICATIONS & EDUCATION REQUIREMENTS
·      Experience working in a start-up environment
·      Experience in technical support, software industry A MUST and experience doing remote support
·      Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
·      Knowledge of ERP system
·      Advance knowledge of MS SQL
·      Advanced knowledge of Excel
·      Knowledge of database structure
·      Knowledge of JIRA service desk or similar software
·      Good knowledge of creating a knowledge base using various visual tool
·       At a minimum holds a bachelor’s degree in MIS with accounting , or a related field of study, with at least 2-3 years of application support experience
·      Must have advanced knowledge of accounting and or accounting software and Payroll software
·      Must have strong verbal and written English skills (Customers located in the US and Canada)
Join us on our journey to revolutionize the ERP landscape and make a significant impact on businesses worldwide Mail your resume at

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