Customer Support Partner
1 month ago
Let’s talk about the TeamResMed is setting up a Centre of Excellence (CoE) in Bangalore. This person would be an integral part of the CoE team and is expected to work in close tandem with the team members of the Customer Support/Customer Experience Team of MatrixCare in the USA. This individual must be a self-starter and should be passionate about wanting to play a key role in ensuring the success of our customers.
Job SummaryThe Customer Support Partner is a full-time position & is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Partner is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.
Let’s talk about Responsibilities• Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products• Utilize the Salesforce Service Console to log customer cases• Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems• Utilize internal resources to assist in the prompt resolution of application and technical issues• Contribute to the maintenance and improvement of the knowledge base• Escalate calls to higher-level analysts according to defined support processes• Contribute to the monthly team goals• Your stakeholders & customers would be based in the US• Participate in after hour on-call rotation
Let’s talk about Qualifications, Skills and Experience• Bachelor’s degree or equivalent experience• Excellent verbal and written communication skills• Good customer service skills in a technical environment• Good problem-solving and prioritization abilities• Must be comfortable working in the US business hours• Electronic Health Record experience is preferred• Knowledge of the post-acute healthcare industry is preferred
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive, and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace, and thriving on the innovative ideas this generates. If this sounds like the workplace for you, apply now#SaaSJoining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now We commit to respond to every applicant.
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