[High Salary] TL

4 weeks ago

Chennai, India CBTS Full time
Technical Support and Troubleshooting

- Provide Level 3 support for complex network issues and outages.- Conduct root cause analysis and implement corrective actions.- Mentor and support Level 1 and Level 2 network support staff.- Oversee the daily Managed Services operations of our NaaS, SD-WAN, SSE, Enterprise routing, switching, infrastructure.- Technical experience in Data Center and Enterprise Routing and Switching is required.- In-depth knowledge of implementing and supporting multi-vendor complex Routing and Switching infrastructure.- Ability to troubleshoot large enterprise networks.- Ability to explain technical concepts, give clients guidance and vision about the solution.- Experience with network topology modeling analysis.- Support of new technology solutions by collaborating with in house network automation team.- Experience with development of build of materials lists, obtaining quotes, and producing technology refresh plans.- Ability to work independently, self-starter required.- Experience supporting network security devices (IPS/IDS, Firewalls, Load balancers) and Encryption devices.- Proven experience working with Network Management and Analysis tools.- Experience working with cloud networking.- Experience with installation of structured cabling.- Provide technical input on the Networking needs of all software and hardware used in the customers environment, which includes multi-vendor solutions.- Experience with Data Center, VOIP, network and security engineering and design.- Experience with network and security automation preferred, i.e. Ansible, Python, JavaScript, Terraform, etc.- Experience with network vendor API’s a plus.- Experience with Cisco, VMware Velocloud, Palo Alto, or any other SDWAN vendor a plus.- Experience with Cisco, VMware. Palo Alto or any other SASE vendor a plus.- Experience with Azure, AWS and/or GCP a plus.- SD-WAN or SASE-related experience, not just traditional R & S.- Enterprise traditional network support (R & S, hardware, etc.) and Naas, programming, automation, SD-WAN type work.- They will be on the forefront of service build out – exposure to the latest and greatest technologies while still working with some traditional network engineer tasks.

Team Leadership and Development

- Lead and manage a team of network engineers and support staff.- Provide training, mentorship, and performance evaluations for team members.- Foster a collaborative and innovative team environment.

Project Management

- Plan, coordinate, and execute network projects from inception to completion.- Manage project timelines, budgets, and resources.- Communicate project status and updates to stakeholders.- Documentation and Reporting

Maintain comprehensive network documentation and diagrams.

- Generate regular reports on network performance, issues, and improvements.- Ensure documentation is up-to-date and accessible to relevant stakeholders.

Qualifications

Education and Experience

- Bachelor’s degree in computer science, Information Technology, or a related field.- 7+ years of experience in network engineering and support roles.- 3+ years of experience in a leadership or management position.

Technical Skills

- Expertise in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS).- Proficiency with network hardware (e.g., routers, switches, firewalls, load balancers).- Experience with network monitoring and management tools.- Strong knowledge of network security principles and practices.

Certifications

- Relevant certifications such as CCNP, CCDP, or equivalent is highly desirable.- Security certifications like CISSP or CISM are a plus.

Soft Skills

- Excellent problem-solving and analytical skills.- Strong leadership and team management abilities.- Effective communication and interpersonal skills.- Ability to work under pressure and manage multiple priorities.

Job Location: Chennai

Candidates with short notice or immediate joiners preferred. Interested candidates share your resume @

Thanks,

Geetha

Senior Technical Recruiter

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