Senior Executive

4 weeks ago

Kochi, India EXL Full time

Handle inbound and outbound customer calls.Deliver exceptional service and ensure high customer satisfactionAccurately document customer interactions in the system.Meet individual and team performance targets (KPI driven)Follow process guidelines and maintain quality standardsCollaborate with internal teams to resolve customer concerns.RequirementsMin 2-3 yrs of experience in BPO voice process (Mandatory)Graduation is mandatoryStrong communication and problem solving skillsWillingness to work night shift (6pm - 3am)Customer focused and good interpersonal skills

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    3 weeks ago

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