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Operations Manager
2 months ago
Company Description:
Ghar Soaps is a skin care brand based in Pune, dedicated to simplifying skin care routines for effective results. The brand's mission is to make skin care simple and accessible to all individuals. With a focus on natural ingredients and straightforward products, Ghar Soaps aims to enhance the skin care experience for customers.
Job Summary:
We are seeking a proactive and experienced Operations Manager to oversee daily operations and ensure the efficiency of our e-commerce and direct-to-consumer (D2C) business. The ideal candidate will have at least 3 years of experience in managing operations within e-commerce environments, with a focus on optimizing workflows, improving productivity, and ensuring high-quality service delivery.
Key Responsibilities:
Oversee day-to-day operations to ensure smooth and efficient workflows across e-commerce platforms and D2C channels.
Develop and implement operational policies and procedures to enhance productivity and service quality.
Lead and manage a team of operational staff, providing guidance, training, and support to achieve departmental goals.
Foster a collaborative and high-performance work environment.
Analyze operational performance metrics to identify areas for improvement and implement strategies to enhance efficiency.
Develop and oversee process improvements to streamline operations and reduce costs.
Ensure high standards of customer service and satisfaction by addressing operational issues and implementing customer feedback.
Monitor service delivery and resolve any operational challenges impacting the customer experience.
Prepare regular reports for senior management on operational performance, challenges, and opportunities.
Education : Bachelor’s degree in Business Administration, Operations Management, or a related field. Advanced degrees or certifications are a plus.
Experience: Minimum of 3 years of experience in operations management, with a focus on e-commerce and D2C markets.
Skills:
Strong understanding of e-commerce operations and customer service standards.
Proven ability to optimize workflows and improve operational efficiency.
Excellent leadership, communication, and problem-solving skills.
Proficiency in operations management software and tools.
