Chat Customer Service Representative

2 days ago

Ahmedabad, India TTEC Full time

Chat Customer Service Representative - Guwahati, Assam Walk-in Drive

Your potential has a place here with TTECs award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business. #experienceTTEC

Interview Drive Date: 10th September 2025 (Wednesday), 9:30 AM 1:00 PM

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one

You'll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You'll

  • Answer incoming communications from customers
  • Connect and resolve issues with customers using written communication only

What You Bring to the Role

  • 1 year or more customer service experience – Freshers welcome to apply
  • Great written communication skills including grammar and spelling
  • High School Diploma
  • Computer savvy
  • Flexibility to work in a 24/7 environment

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

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