#13155 # Service Reliability Engineer

3 weeks ago

bangalore, India Qualitest Full time


Experience: 6-11 years
Location: Bangalore/NOIDA
Mode: Hybrid/Remote
The Brief JD is given below: 
1. Experience of working in an environment where ITIL is widely practiced in a network-based service – preferably on a mobile network

2. An ITIL Foundation with good experience of working in a busy and fast-paced telco organisation – either test or live environments.

3. Mobile or IT network experience, gained within an operational role

4. Strong analytical skills

5. Excellent stakeholder management

6. Confident interacting with internal and external customers and suppliers at all levels

7. Accuracy and attention to detail

Requirements


1. Experience of working in an environment where ITIL is widely practiced in a network-based service – preferably on a mobile network

2. An ITIL Foundation with good experience of working in a busy and fast-paced telco organisation – either test or live environments.

3. Mobile or IT network experience, gained within an operational role

4. Strong analytical skills

5. Excellent stakeholder management

6. Confident interacting with internal and external customers and suppliers at all levels

7. Accuracy and attention to detail
Accountabilities

1. Work with the Incident manager to deliver Incident, Problem, and Risk processes in line with ITIL standards

2. Work across our environment groups to drive improvements to how we manage incidents, improve our mean time to fix and ensure problem management and design improvements prevent the same from happening again

3. Providing backup to Change Management, Asset Management & Release Management as per the needs of the business

4. Work with Asset Manager supporting the procurement, distribution, and provisioning of SIMs and Devices

5. Manage access management processes and data.

6. Support the Continuous Improvement process and discipline, ensuring priority to those that have a customer or commercial benefit continually developing your software engineering skills to remove of manual efforts

7. Identify opportunities for utilising automation to reduce the number of  manually completed repetitive tasks

Accountabilities

1. Work with the Incident manager to deliver Incident, Problem, and Risk processes in line with ITIL standards

2. Work across our environment groups to drive improvements to how we manage incidents, improve our mean time to fix and ensure problem management and design improvements prevent the same from happening again

3. Providing backup to Change Management, Asset Management & Release Management as per the needs of the business

4. Work with Asset Manager supporting the procurement, distribution, and provisioning of SIMs and Devices

5. Manage access management processes and data.

6. Support the Continuous Improvement process and discipline, ensuring priority to those that have a customer or commercial benefit continually developing your software engineering skills to remove of manual efforts

7. Identify opportunities for utilising automation to reduce the number of  manually completed repetitive tasks


Benefits

We are the world’s largest AI powered Quality engineering company, having ~7,200 Employees across the globe. In India we have a human capital of 3500+ We have presence in 10 countries, 70 nationalities with diversity of 40%.

Founded in 1997, we became the world's second largest testing company in 2014. We have a healthy mix of acquisitions and organic growth. In the last 2 years, we have acquired 6 companies, enabling us to expand in offshore, technology and new locations.

The Everest Group has positioned Qualitest as a star performer. Additionally, Gartner recognized Qualitest for 6 years in a row as a Visionary in their Magic Quadrant for Application Testing Services worldwide.

We did receive best testing services awards in Europe and US Qualitest won the 2022 MedTech Breakthrough Award for testing wearable IoT medical devices for the year 2022.

We offer digital (automation, mobile, TDM, IoT) , ERP (SAP , Oracle , Workday , Salesforce) , UX , non-functional (performance, security, accessibility) , cyber security , quality engineering, artificial intelligence, data science, app development, and digital engineering.

Our domains and industries include BFSI, Telecom, Health care, Life science, Retail, Media & Entertainment.

Beyond our Services , we do have product / solution accelerators are : Qualiview , Qualisense , Qualiframe, Qualihub , Qualicoach , Qualibot , Qualidex

Intrigued to find more about us?

  • Visit our website at
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