Client Service Associate in Bhubaneswar

14 hours ago

Bhubaneswar, India K One Ventures Full time

As a Client Service Associate at Krishnapal Singh Company, you will have the exciting opportunity to interact with clients, providing exceptional customer service and support. Your proficiency in MS-Office, MS-Excel, MS-PowerPoint, and English (both spoken and written) will be essential in ensuring smooth communication and efficient service delivery.

Key Responsibilities

  • Manage client inquiries and concerns through various communication channels, including phone, email, and in-person meetings.
  • Assist clients with account setup, troubleshooting, and general inquiries regarding products or services.
  • Maintain accurate client records and update information in the company database.
  • Prepare reports and presentations using MS-Office tools to communicate key information to clients and internal stakeholders.
  • Collaborate with the sales team to identify opportunities for upselling or cross-selling products/services to existing clients.
  • Monitor client satisfaction levels and gather feedback to continuously improve service quality.
  • Provide administrative support to the client service team, such as scheduling appointments, coordinating meetings, and managing documentation.

If you are a proactive and customer-focused individual with a strong attention to detail and excellent communication skills, we invite you to join our team and make a positive impact on our clients' experience.

About Company: K One Ventures is a Technology Services Start-Up formally Recognized by the Government of India since 2016. It has interests in multiple verticals like Schools (k12 segment), Colleges, AI-Proctored Online Testing for Institutional & Retail users. IoT, AI-Powered Recruitment Management, HRMS Automation Suite, Social Media Tracker, Feedback management solutions for Airlines & Hospitality sectors. The critical differentiator is the Services model (SAS), brilliant User Interface & quick support.

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