Senior Manager, People Experience

About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Job Description:
McDonald’s has an exciting opportunity for a Senior Manager, People Experience (Restaurant Digital Engagement) role based in our India Global Business Services Office. You will be responsible for deploying and executing change management strategies and facilitating the successful adoption of new employee engagement and experience platforms across global restaurant staff.
The candidate is expected to reside within India.
Responsibilities:
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
Cross-functional Collaboration & Stakeholder Management:
Collaborate with the Manager, Restaurant Digital Engagement to assess the effectiveness and suitability of existing Employee Experience & Engagement tools, leveraging employee engagement data insights to recommend enhancements or replacements as needed
Employee Experience Management and Oversight:
Oversee the ongoing management of collaboration and engagement tools, ensuring Restaurant Employees are actively engaged and informed of new GP program initiatives
Manage collaboration and engagement tools, ensuring Restaurant Employees are actively engaged and informed of new GP program initiatives
Change Management:
Execute change management strategies to facilitate the successful adoption of new employee engagement and experience platforms
Documentation and Compliance:
Create comprehensive documentation, including business requirements, functional specifications, data models, and process maps for Restaurant Employee engagement tools
Serve as a subject matter expert for employee engagement tools, helping to ensure Restaurant Employee Engagement tools comply with regulatory requirements and maintain data security and privacy standards
Qualifications
Basic Qualifications:
Degree in Human Resources, Business Administration, Organizational Development, or related field; advanced degree preferred
Experience working in Human Resources, Employee Experience, or Restaurant Digital Engagement
Experience operating in large, multi-national corporations in a highly matrixed, complex structure
Experience working across many countries and cultures
Understands the needs and challenges of global leaders
Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
Knowledge of learning & development trends, regulations, and best practices
English Proficiency (written and verbal IRL Level 4)
Extensive experience collaborating with and leading global teams across various regions
Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration
Preferred Qualifications:
Restaurant Digital Engagement Expertise & Skills
Technical knowledge
Excellent analytical, problem-solving, and data-analysis skills
Ability to write well and communicate effectively across all layers of the organization
Knowledge of HR compliance and data privacy regulations
Strong business acumen
Open to learning new systems and processes
Exceptional communication (verbal and written) and interpersonal skills
Positive attitude and a willingness to learn; self-starter
Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
Continuous improvement and growth mindset

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