Genesys Cloud Test Engineer

3 weeks ago

Pune, India ADP Full time

ADP is hiring Gen Cloud Tester (Sr. Member Technical)

We are seeking a skilled Cloud Testing Engineer to design, implement, and maintain cloud-based testing frameworks and strategies. The ideal candidate will act as a team member responsible for the success of the HRO's Omni Channel communications program (Genesys Voice, Chat channels, IVR, Co-Browse, and Salesforce HCM integration).

Required Skills

  • Bachelor's / Engineering Degree in Computer Science or Information Technology.
  • 4-6 years
    of experience in software testing, including designing and implementing test frameworks for scalable applications.
  • Hands-on experience with
    cloud platforms
    (AWS, Azure, GCP), test
    automation tools
    (Selenium, Playwright, Cypress, or similar) and scripting (Python/Java).
  • Experience with
    APIs, Web Services, RESTful integrations, and middleware
  • Good Experience in
    containerization
    (Docker, Kubernetes) and serverless testing approaches.
  • Good understanding of
    CI/CD tools
    (Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
  • Experience with
    performance testing tools
    (JMeter, Gatling, Locust).
  • Excellent problem-solving and communication skills.
  • Cloud platform certifications (
    AWS Certified DevOps Engineer, Azure Test Engineer
    , etc.) are a plus.
  • Familiarity with AI/ML-driven test automation is a plus.
  • Good to have
    Jira/Confluence
    knowledge.

Roles & Responsibilities

  • Participate in
    planning meetings
    and ensure quality at all levels of SDLC
  • Understanding the
    architecture
    and design decisions
    , defining and implementing new tests, evaluating the end-user experience, and asserting the overall quality of the feature.
  • Design and execute
    functional, performance, and security tests in cloud environments.
  • Set up and maintain
    scalable, on-demand test environments using AWS, Azure, GCP, or other cloud platforms.
  • Develop
    automated test scripts
    leveraging AI/ML and modern automation tools.
  • Integrate
    testing processes into CI/CD pipelines for continuous validation of builds.
  • Conduct
    cross-browser, mobile, and
    compatibility
    testing
    using cloud-based platforms (e.g., Browser Stack, Sauce Labs).
  • Monitor
    ,
    analyze
    , and
    report
    test results to ensure high-quality software delivery.
  • Verify that implemented solutions meet
    functional
    ,
    technical
    , and
    business
    requirements while adhering to
    quality standards.
  • Maintain
    and
    support
    communication networks while implementing new and innovative technologies.
  • Provide day-to-day
    support
    , proactive
    maintenance
    , and
    troubleshooting
    for complex IVR system issues.
  • Perform
    root-cause analysis
    for recurring or critical system issues.
  • Demonstrates strong
    problem-solving
    and
    project ownership
    ,
  • Ability to work effectively in
    collaborative
    ,
    agile project teams
    and
    communicate
    issues clearly to technical and business stakeholders

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