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Associate Director

2 months ago

thiruvananthapuram, India Marsh McLennan Full time

Marsh McLennan India is seeking candidates for the following position based in the Gurgaon office:


Associate Director – Process Efficiencies (Grade F)

What can you expect:

As the Associate Director – Process Efficiencies, you will be responsible for leading and executing Kaizen events to improve processes, increase efficiency, reduce costs, and enhance client satisfaction. You will apply process improvement methodologies to identify, analyze, and enhance existing business processes. We are seeking a candidate with expertise in Lean, Six Sigma, and Kaizen methodologies to drive continuous improvement within our organization.


What is in it for you?

Holidays (As Per the location)

Shared Transport (Provided the address falls in service zone)

Company provided healthy meals

Opportunity to work in a dynamic and innovative environment that values continuous improvement

Gain hands-on experience in leading Lean transformation initiatives and driving change within a global organization

Collaborate with a diverse team of professionals and contribute to the success of high-impact projects

Access to professional development resources and opportunities for career growth within the organization


We will count on you for:

Lead and facilitate Kaizen events to diagnose and improve end-to-end processes

Execute high-impact projects that have the potential to generate significant financial impact, leveraging project management fundamentals such as defining project scope, setting objectives, creating project plans, and managing resources effectively.

Collaborate with cross-functional teams to implement process improvements and drive organizational change

Contribute to the overall success of the organization by optimizing business processes and delivering measurable results

Strategize, develop and deploy yearly transformation plan for LoB assigned.

Work with multiple stakeholders to understand the key problem areas and find application opportunities for Six Sigma and Lean implementation.

Coach and mentor Green Belts/Black Belts on improvement initiatives, provide expertise in quantitative techniques, and ensure timely completion of projects.

Drive operational excellence by implementing business process mapping, reporting, and dashboarding of key metrics, with a focus on visual management.

Present process and business findings to senior leadership in a clear and concise manner, effectively communicating the impact and potential benefits of proposed changes.

Lead and conduct Gemba Walks to observe and understand processes firsthand, identifying areas for improvement and fostering a culture of continuous improvement.

Collect and analyze data to diagnose process performance, identifying trends, patterns, and areas of inefficiency or waste.


What you need to have:

Minimum Bachelor's degree

Minimum 12 years’ experience overall with at least 5 to 7 years’ experience in Continuous Improvement/ Transformation.

Strong knowledge and practical application of Lean, Six Sigma, and Kaizen methodologies

Demonstrated experience in leading and facilitating Kaizen events and process improvement initiatives

Proficiency in process mapping, gap analysis, and problem-solving techniques

Excellent communication and interpersonal skills to collaborate with cross-functional global, teams

Strong analytical and problem-solving abilities to identify improvement opportunities and implement effective solutions

Executive presence that conveys composure and confidence in all situations


What makes you stand out:


Six Sigma certification (Green Belt, Black Belt, or Master Black Belt)

Knowledge of R, Python & AI

Working exposure in HR platform like Darwin/ Workday

PMP / any other relevant business certification

Proficient in quantitative six sigma tools such as Minitab, SPSS etc.

Change management experience, including the ability to influence and drive organizational change

Knowledge of business process management (BPM) tools and software



Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on and Twitter.


Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.


Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on and Twitter.