Branch Support Executive

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details:

About the Role:

• The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
• The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer
• Directing / Assigning / Responding to Emails received on central Email id.
• iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
• Change Negotiating Employee
• Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
• Generating Renewal report
• Generating Renewal letters for CSEs
• Renewing same price & price increase contracts
• Raising Termination requests in the portal
• Raising CR tickets for price decrease
• SHE related documentation.
• Fumigation Certification and updation in register whenever required.
• License Renewal, Compliance and Preparation for audit by inspector.
• Incentive Calculation for further submission.
• Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
• Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
• Entering receipt and deposit slip into the system for collections.
• Adjustments for collections on behalf of other branches.
• Raising Credit note requests on the portal.
• Petty Cash portal management and local bank activities.
• Conveyance records for Technicians.
• Service Docket upload for KA.
• Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Key Result Areas:

• ICabs Ticket Management
• On time submission of reports
• Branch Documentation
• Support accounts related activities

Competencies (Skills essential to the role):

• Good written & Verbal communication
• Attention to detail & Ability to prioritize tasks under pressure
• Positive Attitude
• Assertive and Self Confident

Educational Qualification / Other Requirement:

• Any Graduation degree
• At least 1 – 3 yrs experience in Back office administration
• Typing Skills
• Computer Skills with working knowledge of applications like word, excel.
• Languages: Local language, English

Role Type / Key working relationships:

• Individual contributor role
• External- Customers and customer representatives
• Internal - Sales, Operations, Business support function

Are you interested? Here's what you can expect when you join us

• Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

• Safety

• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Equal Opportunities

Rentokil believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.