Senior Software Engineer
4 weeks ago
Role Purpose :
The Senior Software Engineer (Automation) is responsible for all aspects of the development of platforms and applications in this multi-dimensional role. This is a highly skilled hands-on role requiring extensive proficiency involved in all aspects of the development of cloud-based software solutions. Subject to their specialization, they will lead the design, development, testing, publishing, and/or support of different cloud-
based products and solutions.
They will be the providing subject matter expertise for customer implementation and cloud platform support. The role will work closely with a global team of engineers to build robust solutions that meet our business objectives following continuous integration and continuous deployment processes, while supporting software and associate software engineers. Additionally, they will provide recommendations to management as to process, technologies, or other improvements intended to benefit productivity, efficiency and/or quality of the solutions developed by the team and lead the implementation of new solutions.
Job Metrics :
- Become technically proficient on Verint applications
- Timely development of product enhancements throughout delivery
- Meet quality gates for deliverables
- Strong organizational, time management and project leadership skills.
- Mentors Software engineers and Associates
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- Ensure customer success when called upon to assist in complex issues.
- Review documentation for technical designs and specifications
- Accurate estimates for all aspects of solution development
- Specific MBOs as agreed with Manager
Skills & Experience (Person Specification) :
Area Skills, Knowledge & Experience :
Industry Specific :
- A BSc in Computer Science or Software Engineering or equivalent work experience
- Commercial experience working within software engineering.
- Experience at a senior level of working with Test Automation.
- Environment - Able to work effectively within a fast- paced, changing, revenue focused environment
- Ability to work within a geographically distributed development team spread between multiple time zones and cultures
- Solves cross-functional technical problems of highest complexity
- Ability to take ownership and drive to resolution
Product / Technical :
- Understanding of contact center software and applications
- Evidence of experience designing and building Automation Pipelines.
- Ownership of building, executing, and managing automated test cases, plans and scripts.
- Ownership of building, executing, and managing test automation pipelines.
- Proficient in C# and Java.
- Experience with Selenium
- Experience with Jenkins or Harness
- Experience supporting microservice test strategies: end to end, component, integration, contract API, unit tests.
- Some experience supporting automation pipelines in one of the following cloud solutions: AWS, Azure, GCP.
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