Associate

4 days ago


Delhi, India WNS Full time
Qualification:

- Graduate fresher / Experience- Industry specific knowledge- Strong communications - Customer Service- Excellent problem solving skills

Roles and Responsibilities:

- Reading and interpreting incoming documents- Analyze the request and identifying the correct procedure to be followed- Ensure is up to date with the Product Process & Systems Knowledge- Performance needs to be in line with the internal SLAs targets- Process work using a variety of different computer applications- Learning product and technical aspect which are not covered in training however expected to be learnt as skill development exercise e.g. completing online courses and studying online content- The role will require the majority of time spent working on a PC, using a variety of computer applications due to a different scenario, so a high level of computer literacy will be needed- Will need to write scenario-based emails/letters to customers in response to the queries/requests received from Customers- Identifying when it is not possible to process a request, and follow the appropriate hand-off procedures internally and to UK support teams- Ensuring that Compliance standards are met, regarding Data Protection/Financial conduct- Focus on customer service and aim for zero complaints- Participate in continuous improvement opportunities for the process and organization- Adhere to WNS & Client specific policies and compliance regulations- Be professional and courteous & maintain a high level of integrity and confidentiality at all times- Engage in personal development

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