Manager-Service Quality

4 weeks ago


lucknow, India IDFC FIRST Bank Full time

Role/Job Title:  Manager - Service Quality and Process Excellence

Function/Department:  Rural Banking

Job Purpose:

The role entails driving Service Quality for all customer journeys within Rural Banking and ensuring adherence to Process Excellence standards. The role bearer would be responsible to manage operations and resources in the most cost efficient and technology effective manner. The role bearer would be a key Change agent for the bank and is responsible for implementing strategic and tactical projects that enhance quality of experience, drive ingenuity and innovation across rural business. The role bearer is responsible for helping Regional Manager implement a process management/improvement framework including governance and methodology contributing to larger rural banking objectives.

Roles & Responsibilities:

Provide assurance of Service Quality and Process Excellence standards for all customer journeys within Rural Banking across all Asset and Liabilities products. Candidates with experience in Internal Audit/QA/Risk/Credit/Risk profiles Retail Branch Banking, Gold Loans JLG, MEL would be preferable. Perform checks for branches to verify if the laid process/polices are adherence by all team members. To acquire knowledge of policies and procedures of the bank and guide team on preventive/corrective measures.  Execute the Service Quality and Process Excellence Training for the branches. Conduct branch visits in the state/region as per approved plan within assigned man-days. Verify records and registers maintained at branch for monitoring, supervision, administrative and HR related aspects. Escalate critical issue to the business team which require immediate attention. Identification, fact finding, and reporting of misappropriation in any.  Flag off early warning signals in the portfolio or any process gaps.  Conduct compliance checks and report for any deviations. Prepare and submit the SQPE reports within defined timelines. Interact with the business team supervisors to discuss and update on key observations noted at branch.

Candidate Profile:

Should have good knowledge of Branch Banking Retail Asset and Liability business. Proficiency in MS Excel, Word, and PowerPoint. Excellent written and verbal English communication skills Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Flexibility to adapt to a variety of engagements, working hours, travel, and environment.

Education Qualification:

Graduation: Any Graduation.

Post-graduation: Any Post-graduation.

Experience:

5 to 10 years of relevant experience in Internal Audit/Credit/Rural Branch Banking or allied Business.



  • Lucknow, India IDFC FIRST Bank Full time

    Role/Job Title:  Manager - Service Quality and Process Excellence Function/Department:  Rural Banking Job Purpose: The role entails driving Service Quality for all customer journeys within Rural Banking and ensuring adherence to Process Excellence standards. The role bearer would be responsible to manage operations and resources in the most cost...

  • Service Coordinator

    2 weeks ago


    Lucknow, India ABB Full time

    **Service Coordinator**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Gm - Quality

    3 weeks ago


    Lucknow, India Vodafone Idea Full time

    Job Req ID: 42821- Location: Lucknow, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...


  • Lucknow, India Vodafone Idea Full time

    Job Req ID: 40453- Location: Lucknow, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Quality Inspector

    2 months ago


    Lucknow, India Codevian Technologies Full time

    **job summary** **Quality Inspector responsibilities and duties** The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to. - Develop and...

  • Quality Executive

    2 days ago


    Lucknow, India Ample Leap Cognition & Technologies Pvt. Ltd. Full time

    **About the Company**: Established in 1964, it’s a manufacturers and suppliers of mild steel drums and barrels. Types of drums it produces such as - Lightweight drums, Epoxy coated drums and Open mouth drums or as per customer demands used for storage and transportation requirements for items such as - petroleum products, lubricating oils, chemicals &...

  • Service Manger

    1 week ago


    Lucknow, India Ratify Technologies Full time

    To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements) Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders...

  • Quality Controller

    24 hours ago


    Lucknow, India Artelex Intrio And Projects Pvt ltd Full time

    Monitoring quality standards and making adjustments to improve performance. - Reviewing data from compliance audits to ensure that all regulations are being met. - Participating in meetings with senior management to discuss issues or concerns about processes or products. - Conducting investigations to determine the causes of defects or other problems with...

  • Service Advisor

    4 weeks ago


    Lucknow, India GoMechanic Full time

    **About GoMechanic** GoMechanic is India’s leading multi-brand car service company, committed to making the car servicing experience hassle-free & easy for everyone. We have created technology solutions that have disrupted the unorganized Auto-servicing industry making the solutions more systematic, reliable, and cost-effective. We are constantly...


  • Lucknow, India Vodafone Idea Full time

    Job Req ID: 40449- Location: Lucknow, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Customer Service

    3 weeks ago


    Lucknow, India ndmeaa.com Full time

    Here’s how to write a customer service representative job description and what to include in yours. **Job Brief** **Responsibilities** Your customer service representative job description should include a list of the key responsibilities, many of which are similar from job to job. But because each company operates a little differently, you will also...


  • Lucknow, India Codevian Technologies Pvt Ltd. Full time

    **job summary** **Quality Control Inspector responsibilities and duties** The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to. -...


  • Lucknow, India Bajaj Auto Full time

    **Experience**: 3 - 8 Years **Location**: Lucknow ROUttar Pradesh **Nature of Job**: After-Sales **Job role**: Product & Field Support **BU - MC Department ( Service - MC )** **L3 - Service** **Job Location** **Regional Office** **BU / Dept** **MC BU** **Level / Grade** **L3** **Job Role/ Function** **Service** **Designation** **Area Service...


  • Lucknow, India IT JOBS NET Full time

    We are seeking a highly skilled and motivated Production Engineer to join our team in the manufacturing of Filter Press equipment. The Production Engineer will be responsible for managing the production process, optimizing manufacturing operations, and ensuring the efficient use of resources. Knowledge of Lean Manufacturing, Six Sigma, AutoCAD, and Solid...


  • Lucknow, India Marriott International, Inc Full time

    **Job Number** 24020934 **Job Category** Food and Beverage & Culinary **Location** Renaissance Lucknow Hotel, Vipin Khand, Lucknow, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that guest...


  • Lucknow, India Vodafone Idea Full time

    Job Req ID: 40451- Location: Lucknow, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...


  • Lucknow, India Riash india pvt ltd Full time

    In the Tele calling job, the individual needs to answer the queries of the customer by understanding their need and requirements. - To route opportunities to the concerning department for further development and deal closure. - To connect with the potential customer or the businesses via telephone to promote products or services or to for charitable...

  • Guest Service Expert

    2 months ago


    Lucknow, India Marriott International, Inc Full time

    **Job Number** 24035542 **Job Category** Food and Beverage & Culinary **Location** Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan Gate No 2, Lucknow, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Guest Service Expert

    1 month ago


    Lucknow, India Marriott International, Inc Full time

    **Job Number** 24040780 **Job Category** Food and Beverage & Culinary **Location** Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan Gate No 2, Lucknow, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Guest Service Expert

    24 hours ago


    Lucknow, India Marriott International, Inc Full time

    **Job Number** 24031081 **Job Category** Food and Beverage & Culinary **Location** Fairfield by Marriott Lucknow, Opposite Indira Gandhi Pratishthan Gate No 2, Lucknow, Uttar Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...