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Training Coordinator

4 weeks ago

Bengaluru, India MSI Services Pvt Ltd Full time
Roles and Responsibility
- Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication
- Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log
- Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams  Coordinating & creating cross trainings within MSI BPO Teams.
- Creating, Assigning & Coordination of Refresher Trainings, Product based trainings & Other Trainings
- Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar)
- Work with IT team to enhance applications & provide feedback on bugs and errors while using applications
- Perform additional duties as required and or requested.
Desired Candidate Profile
- Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training
- Strong attention to detail and has ability to learn quickly.
- Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc.
- Excellent written and verbal communication skill must be able to create content and prepare reports
- Ability to work independently and in a team environment.
- Demonstrate sound work ethics.  Flexible to work in shift