Walk-In Drive For Branch Banking | Rohini, New Delhi | 5-Oct-24

4 weeks ago

Shahpur, India HDFC Bank Limited Full time
Date - 5-Oct-24, SaturdayTiming - 10:00 AM to 2:00 PMVenue - HDFC Bank, 5th Floor, Ambience Mall, Sector 10, Rohini, DelhiJob Name: Branch ManagerGrade: Senior Manager / AVPResponsibilities:Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross salesKey Customer Relationship Management & supervision of all High-Net-Worth customer programsEnsure all components of the branch sales model function as per designComplaints HandlingJob Name: Branch Sales ManagerGrade: Deputy Manager / ManagerResponsibilities:To facilitate acquisition of new current account customers in the branchEnsure Activation and value build-up in newly acquired current account customer portfolio / value enhancement from portfolio of customers assigned.Higher customer wallet share of float and focus on cross-sell of business need products & personal banking and investment products to portfolio customersAchievement of new acquisition value and number plan for retail current accounts for the branch. (responsibility on new acquisition plans/product mix etc. will be basis the acquisition model )Job Name: Personal Banker - NRIGrade: Deputy Manager / ManagerResponsibilities:Identify existing branch customers who meet Classic program criteria and flag them on the system to upgrade these customers under the program
- Acquire new customers who meet product criteria and flag them on the systemRegularly interact with the customer to build relationships and understand the profileAchieving MTD and YTD Revenue TargetsEnhance the value/book size of the given portfolioJob Name: Personal Banker AuthorizerGrade: Deputy Manager / Manager / Senior ManagerResponsibilities:To ensure that the branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of productsManaging and monitoring performance of the sales resources (BDR/COEX/Asset Coordinator) for optimal sales supportBasic Hygiene Parameter like "Customer Instruction FTNR, Demat FTNR, CASA Activation"Escalations Handling" and ComplaintsResolving all complaints received (self, branch, other units) within the stipulated TATsPromoting all direct banking channels and ensuring that the customer is utilizing the sameJob Name: Branch Operations ManagerGrade: Senior Manager / AVPResponsibilities:To monitor and supervise all the operational activities of branch on daily basis and ensure satisfactory audit ratings for the branch.To ensure error free operations at branch.Maintain lobby and ensure all customers are attended.Lead management, all the leads entered in CRM and the same has attended properly.To ensure the branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of productsJob Name: Preferred Relationship ManagerGrade: Deputy Manager / Manager / Senior ManagerResponsibilities:Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship sizeLiaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolioMaintain the overall quality / hygiene parameters of the portfolioCross selling products of the bank based on the customer needAdvisory services to be offered based on the requirement in coordination with PBGLook for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Preferred CustomerJob Name: Imperia Relationship ManagerGrade: Manager / Senior Manager / AVPResponsibilities:Responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right productsRegular interaction with the customer to build rapport to understand and update the profileAcquisition of new customers who meet product criteriaLook for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia CustomerPromoting all direct banking channels and ensuring that the customer is utilizing the sameJob Name: Current Account Relationship ManagerGrade: Deputy Manager / ManagerResponsibilities:Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.Maintaining portfolio health i.E. Account activation & balance maintenanceEnsure action on central triggers / customer service initiativesHelp customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship valueJob Name: Customer Experience ExecutiveGrade: Trainee / Assistant Manager / Deputy ManagerResponsibilities:To provide best in class banking services to our customers.Providing prompt solution to customer queries/resolution of customer issues within prescribed TATMigrating customer requests to various direct banking channels of our bankEducating customers for using Payment options of our bankEnsure satisfactory audit in Welcome desk area of the branch.Assisting the branch in meeting their sales targetDesired candidate profileAny Graduate / Post GraduateSales and Influencing SkillsBanking Product & Process KnowledgeKnowledge of Competition & Current trends in financial IndustryExcellent communication skills

  • Walk-In Drive For Branch Banking | Rohini, New Delhi | 11-Oct-24

    3 weeks ago

    Shahpur, India HDFC Bank Limited Full time

    Interview Date: 11-Oct-24Timings: 11:00 AM to 2:00 PMVenue: HDFC Bank, 5th Floor, Ambience Mall, Sector 10, Rohini, DelhiJob Name: Branch ManagerGrade: Senior Manager / AVPResponsibilities:Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and...

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    4 weeks ago

    Shahpur, India HDFC Bank Limited Full time

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