Operations Manager – IT Operations

3 weeks ago


Bengaluru, Karnataka, India Rexus Group Full time

Job Description: Operations Manager – IT Operations

Position: Operation Manager

Location: Bangalore(On-site)

Address is Campus 32, RMZ Ecoworld Rd, Adarsh Palm Retreat, Bellandur, Bengaluru.

Experience: 12 to 15+ years

Language Requirement: English

Employment Type: Full-time

Key Responsibilities:

  • Oversee and manage a remote IT operations team , ensuring seamless operations.
  • Lead the IT Managed Services Team to deliver high-quality support and service.
  • Ensure efficient global IT operations management across different time zones.
  • Supervise and optimize the use of various monitoring and ticketing systems .
  • Provide hands-on technical guidance in Windows and/or Network technologies .
  • Work on-site at the client's office , coordinating with stakeholders and teams.
  • Develop and implement IT policies, security protocols, and operational procedures .
  • Drive process improvements, incident management, and SLA adherence .

Required Skills & Experience:

  • 6–10 years of experience in IT operations and managed services.
  • Proven track record in leading global IT teams and service delivery.
  • Strong knowledge of IT monitoring tools and ticketing systems .
  • Expertise in Windows and/or Network technologies .
  • Exceptional leadership, decision-making, and problem-solving skills .
  • Ability to manage high-pressure situations and ensure smooth operations.

Preferred Qualifications:

  • Certifications in ITIL, CCNP, CCIE, MCSE, or similar are an advantage.
  • Experience in IT service management, automation, and optimization .
  • Familiarity with cloud-based monitoring solutions and cybersecurity .


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