Director,Banking Operations- India

3 days ago

Bengaluru, India Novo Full time

Novo is seeking a Director of Banking Operations to lead and scale our India-based Banking Operations team. This role oversees key functions in Risk Operations (KYC, Fraud, and Sanctions Compliance) and Account Operations (ACH Payments, Disputes, and Account Support).

Reporting to the Director of Customer Operations for functional work and the VP of Operations for culture and workplace alignment, this position requires a balance of strategic vision and hands-on leadership.


As a Regional Leader for Novo’s India teams, you will also play a broader leadership role beyond Banking Operations, ensuring alignment, collaboration, and cultural consistency across all functions operating in India. You’ll act as a key connection point between India-based teams and global US based leadership, fostering a strong and cohesive workplace culture while ensuring the region is tightly integrated with the rest of Novo’s international footprint.


You will be responsible for:

  • Strategic and Regional Leadership:
  • In partnership with the Director of Customer Operations, help develop and execute the strategy for Banking Operations ensuring alignment with Novo’s goals and global workflows.
  • Provide hands-on guidance for critical operational challenges, ensuring quick resolution and sustainable improvements.
  • Partner with stakeholders (Risk, Compliance and Payments) to drive automation and efficiency initiatives, such as ACH decisioning, fraud workflows, and ledger integrations.
  • Serve as the primary Regional Leader for Novo in India , ensuring alignment and collaboration across all functions (e.g., Engineering, Data, Banking Operations) operating in the region by partnering with India-based leaders across other functions to share best practices, address cross-functional challenges, and create opportunities for professional development within the region.
  • Act as a key point of connection between India-based teams and global leadership, representing regional perspectives and ensuring their integration into broader company goals.
  • Help lead initiatives that foster a strong workplace culture that reflects Novo’s values, emphasizing collaboration, inclusion, and professional growth.
  • Operational Excellence:
  • Lead Risk Operations to ensure secure and compliant customer onboarding, fraud prevention and loss mitigation.
  • Manage Account Operations to maintain high accuracy in payment processing, efficient dispute resolution, and exceptional customer support.
  • Ensure adherence to operational metrics and SLAs while maintaining decisioning quality


Cross-Functional Collaboration:

  • Act as the key advocate for Banking Operations with internal stakeholders, including Customer Support (CS), Enablement, Product, Engineering, and Compliance teams.
  • Collaborate across CustOps teams to help define and implement differentiated experiences for high-LTV and ICP customers.
  • Team and Culture Leadership:
  • Serve as a culture carrier, fostering an inclusive and collaborative environment.
  • Partner with the VP of Operations to attract, hire, and retain top talent in financial services, ensuring strong career development opportunities.
  • Mentor team members to create a high-performance culture rooted in Novo’s values.


Key Metrics (KPIs):

  • Quality:
  • Achieve and maintain CSAT scores exceeding 80% , focusing on high-LTV and ICP customer experiences while reducing fraud losses.
  • Reduce contact rates , improving resolution time and first-touch metrics.
  • Ensure decisioning quality with fewer than 5% false positives across all fraud and compliance workflows.
  • Efficiency:
  • Advocate and increase automation in decision-making processes to reduce manual intervention.
  • Improve manual vs. automated decisioning accuracy , maintaining guardrail metrics for quality.
  • Achieve faster resolution times , optimizing workflows and reducing escalations.


  • Director,Banking Operations- India

    3 days ago

    Bengaluru, India Novo Full time

    Novo is seeking a Director of Banking Operations to lead and scale our India-based Banking Operations team. This role oversees key functions in Risk Operations (KYC, Fraud, and Sanctions Compliance) and Account Operations (ACH Payments, Disputes, and Account Support).Reporting to the Director of Customer Operations for functional work and the VP of...

  • Director,banking operations- india

    21 hours ago

    Bengaluru, India Novo Full time

    Novo is seeking a Director of Banking Operations to lead and scale our India-based Banking Operations team. This role oversees key functions in Risk Operations (KYC, Fraud, and Sanctions Compliance) and Account Operations (ACH Payments, Disputes, and Account Support).Reporting to the Director of Customer Operations for functional work and the VP of...

  • Director,Banking Operations- India

    20 hours ago

    Bengaluru, India Novo Full time

    Novo is seeking aDirector of Banking Operationsto lead and scale our India-based Banking Operations team. This role oversees key functions inRisk Operations(KYC, Fraud, and Sanctions Compliance) andAccount Operations(ACH Payments, Disputes, and Account Support).Reporting to theDirector of Customer Operationsfor functional work and theVP of Operationsfor...

  • Director,Banking Operations- India

    3 days ago

    Bengaluru, India Novo Full time

    Novo is seeking a Director of Banking Operations to lead and scale our India-based Banking Operations team. This role oversees key functions in Risk Operations (KYC, Fraud, and Sanctions Compliance) and Account Operations (ACH Payments, Disputes, and Account Support).Reporting to the Director of Customer Operations for functional work and the VP of...

  • Director,Banking Operations- India

    3 days ago

    Bengaluru, India Novo Full time

    Novo is seeking a Director of Banking Operations to lead and scale our India-based Banking Operations team. This role oversees key functions in Risk Operations (KYC, Fraud, and Sanctions Compliance) and Account Operations (ACH Payments, Disputes, and Account Support).Reporting to the Director of Customer Operations for functional work and the VP of...

  • Banking Director

    1 month ago

    Bengaluru, Karnataka, India Banking Industry Full time

    Seeking a seasoned Banking Director to lead our retail branch. With a strong background in banking, you will oversee operations, manage teams, and drive business growth.Key ResponsibilitiesEnhance customer deposits through strategic initiatives.Establish service standards and ensure their delivery.Sell non-deposit products, aiming for increasing...

  • India Banking Operations Leadership Role

    3 days ago

    Bengaluru, Karnataka, India Novo Full time

    Job Summary:We are seeking a seasoned leader to head our India-based Banking Operations team as the Director. This role will oversee key functions in Risk Operations (KYC, Fraud, and Sanctions Compliance) and Account Operations (ACH Payments, Disputes, and Account Support).The successful candidate will be responsible for developing and executing the strategy...

  • Senior Banking Operations Director

    4 weeks ago

    Bengaluru, Karnataka, India Coforge Full time

    About CoforgeCoforge is a leading provider of business process services. Our expertise spans across various industries, including banking.Job OverviewWe are currently seeking an experienced Senior Banking Operations Director to lead our team in the USA. This role will focus on commercial loan life cycle management, origination, and credit policy...

  • Project Management Director

    3 days ago

    Bengaluru, Karnataka, India Saison Omni Full time

    About the RoleWe are seeking a highly skilled Project Management Director to lead our Banking Operations team. As a key member of our leadership team, you will be responsible for overseeing and guiding the successful execution of complex projects within our business.

  • Sales Director for India Operations

    4 weeks ago

    Bengaluru, Karnataka, India Forrester Full time

    Overview">Forrester is a global research and advisory company that empowers business leaders to be bold. We are seeking an experienced Sales Director to lead our India operations and drive growth in the region.

  • Director - Banking and Financial Services

    3 weeks ago

    Bengaluru, Karnataka, India Sigmoid Analytics Full time

    About Sigmoid AnalyticsSigmoid Analytics is a leading provider of data analytics and artificial intelligence solutions. We enable businesses to make accurate and fast decisions by building modern data architectures using cloud and open source technologies. Our team of experts has a deep understanding of banking and financial services operations, technology...

  • Senior Financial Director for India Operations

    1 month ago

    Bengaluru, Karnataka, India Sungrow Asia Pacific Full time

    About Sungrow Asia Pacific:We are a pioneering company in renewable energy technology, seeking an experienced Senior Financial Director for India Operations. This role will oversee the financial and tax management of our local subsidiaries, focusing on Sales and Manufacturing. The ideal candidate will play a crucial part in ensuring our Indian operations are...

  • E-commerce Operations Director

    4 weeks ago

    Bengaluru, Karnataka, India Sunday Full time

    Sunday, a leading e-commerce company in the mattress sector, is seeking a skilled E-commerce Operations Director to oversee logistics and warehouse operations at our Bangalore location.About SundayWe are dedicated to innovating and improving sleep experiences in India, offering a fast-paced and engaging work culture with robust growth prospects. Our benefits...

  • Director of Acquiring Payment Operations

    2 weeks ago

    Bengaluru, Karnataka, India JUSPAY Full time

    Job SummaryWe are seeking an experienced Director of Acquiring Payment Operations to lead our acquiring payment products, ensuring seamless reconciliation and settlements with Card schemes, banks, and merchants.

  • Director of BFSI Operations

    3 weeks ago

    Bengaluru, Karnataka, India Sigmoid Analytics Full time

    Sigmoid Analytics seeks a highly skilled and experienced individual to join our team as Director of BFSI Operations. As a leader in our BFSI Practice, you will be responsible for driving strategic initiatives, fostering innovation, and providing visionary leadership.">About the Role:">Drive strategic initiatives, foster innovation, and provide visionary...

  • Senior Banking Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India IndusInd Bank Full time

    Job OverviewIndusInd Bank is seeking a highly experienced and skilled Senior Banking Operations Manager to lead its Branch operations in Bengaluru, Karnataka, India.

  • Financial Tax Director

    5 days ago

    Bengaluru, Karnataka, India NCR Voyix Full time

    Job Title:India Tax ManagerAbout the Role:This is a key position in our global corporate tax team, working in India and reporting to the executive director of international tax operations in the US. The ideal candidate will be responsible for managing all aspects of the India tax function for the organization, including direct and indirect taxes.Main...

  • Retail Store Operations Director

    4 weeks ago

    Bengaluru, Karnataka, India DataScout International Consulting Pvt. Full time

    This is an exciting opportunity to join DataScout International Consulting Pvt. as a Retail Store Operations Director in Bengaluru, India. The role will oversee the smooth operation of our stores, ensuring exceptional customer experiences and meeting sales targets.About the Role: Manage all aspects of store operations, including team training, daily...

  • Banking Operations

    2 months ago

    Bengaluru, Karnataka, India Delta Exchange Full time

    Key Responsibilities: Bank Relationship Management: Develop and maintain strong relationships with banks to support business operations. Work with Bankers: Collaborate with bankers for seamless transaction management, compliance, and operational needs. Payment Gateway Integration: Manage relationships with payment gateway providers and to ensure smooth...

  • Financial Operations Director

    3 weeks ago

    Bengaluru, Karnataka, India CIEL Textile Full time

    Financial Expert SoughtWe are on the hunt for a Financial Operations Director to oversee our financial operations, including MIS (Management Information Systems), at CIEL Textile in Bengaluru, India.Key responsibilities include preparing monthly MIS and presenting to management, performing VCVA analysis, budget cost vs actual cost comparison, and cost...