Software Engineer

4 weeks ago

bangalore, India ITC Infotech Full time

We're Hiring: AWS Connect & Cisco UCCE Engineers Locations: Bangalore | Hyderabad | Pune Experience: 3–8 Years Contact: ITC Infotech is looking for talented engineers with expertise in AWS Connect and Cisco UCCE . If you're passionate about designing scalable contact center solutions and driving digital transformation, we’d love to hear from you. Key Responsibilities: Architect and implement AWS Connect call flows, routing profiles, and voicemail setups Migrate IVR logic from Cisco CVP to Amazon Lex Rebuild reporting from Cisco CUIC using AWS-native tools (QuickSight, Athena, Success KPI) Integrate AWS Connect with enterprise systems via Lambda and API Gateway Develop Infrastructure-as-Code using CloudFormation or Terraform Conduct testing, monitor performance, and troubleshoot production issues Document solutions and support operational handover Must-Have Skills: Strong hands-on experience with AWS Connect and Cisco UCCE Familiarity with IVR migration, cloud reporting, and system integration If this sounds like your next career move, send your resume to Let’s build the future of cloud contact centers together

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