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Senior Travel Consultant
1 week ago
FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.
Responsibilities:
- Assist clients in finding best International and Domestic travel deals as per their needs.
- Assist clients with reservations, transfers, changes, and cancellations Provide alternatives for customer travel.
- Book domestic and international reservations for air travel, rail tickets, hotel, and car rentals.
- Follow SLA assigned.
- Monitor and sort global distribution system (GDS) queues to maintain quality.
- Stay educated on airline rules, regulations, and current affairs.
- Assist interoffice departments to fulfil client requirement like (MIS)
- Assist finance for recovering debt from client.
Educational Qualification:
- Graduate with IATA Certification'
Experience:
- Good hands on CRS (Amadeus)
- Understanding of the travel industry and the norms related to Visas and Passport
- Good communication skills
- Must have 3- 5yrs of Experience in both International & Domestic Travel/Ticketing
- Must be hands on with working out International Fares and routings and Visa processing Knowledge.
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