Software Engineer
3 weeks ago
We are seeking an experienced Software Engineer – IVR Scripting with strong expertise in Genesys PureEngage to join our growing team. The ideal candidate will have hands-on experience designing, implementing, and optimizing contact center routing strategies while ensuring seamless omnichannel experiences.Key Responsibilities Develop and optimize routing strategies on the Genesys PureEngage platform across voice, email, work item, and digital channels. Design, implement, and maintain effective contact center workflows to maximize efficiency and customer satisfaction. Create and manage complex routing rules using the Genesys Rules Authoring Tool (GRAT) , ensuring scalability and performance. Troubleshoot and resolve routing-related issues by analyzing logs, call flows, and debugging tools. Collaborate with stakeholders to translate business requirements into functional routing strategies . Leverage reporting tools to monitor KPIs such as SLAs, AHT, and agent utilization , providing data-driven insights and improvements. Requirements Required Skills & Experience ✅ Strong knowledge of Genesys PureEngage platform architecture (digital routing, reporting, administration, and integrations).✅ Proficiency in GRAT with ability to create, modify, and optimize routing rules.✅ Experience in contact center routing strategy design (skills-based, priority, data-directed).✅ Solid understanding of omnichannel routing concepts across multiple digital channels.✅ Expertise in workflow design, optimization, and documentation .✅ Strong problem-solving skills for routing issues and system debugging.✅ Excellent analytical skills to assess routing performance and recommend improvements.✅ Deep understanding of contact center operations and KPIs (SLAs, AHT, abandonment rates, etc.).
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Software Engineer
3 days ago
Chennai, Tamil Nadu, India CADS Software Full time ₹ 5,00,000 - ₹ 12,00,000 per yearSoftware Engineer - C# / Revit API DeveloperCompany OverviewAt CADS, we build world-class engineering software trusted by thousands of users globally. We combine deep civil and structural engineering expertise with modern software development practices to deliver innovative and robust solutions for the construction industry. Our flagship products include...
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Senior Software Engineer
1 week ago
Chennai, Tamil Nadu, India Banyan Software Full time ₹ 10,00,000 - ₹ 25,00,000 per yearBanyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...
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Senior Software Engineer
6 days ago
Chennai, Tamil Nadu, India Banyan Software Full time ₹ 20,00,000 - ₹ 25,00,000 per yearBanyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...
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Software Engineer
2 weeks ago
Chennai, India IRIS Software Group Full timeCompany OverviewIRIS Software Group, one of the UK’s leading privately held software companies, is transforming how businesses, schools, and organisations operate through our comprehensive suite of cloud-native solutions. With over 100,000 customers across 135 countries, we deliver mission-critical software spanning accountancy and finance, HR and payroll,...
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Software Engineer
2 weeks ago
Chennai, India IRIS Software Group Full timeCompany OverviewIRIS Software Group, one of the UK’s leading privately held software companies, is transforming how businesses, schools, and organisations operate through our comprehensive suite of cloud-native solutions. With over 100,000 customers across 135 countries, we deliver mission-critical software spanning accountancy and finance, HR and payroll,...
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Software Engineer
2 weeks ago
Chennai, India IRIS Software Group Full timeCompany OverviewIRIS Software Group, one of the UK’s leading privately held software companies, is transforming how businesses, schools, and organisations operate through our comprehensive suite of cloud-native solutions. With over 100,000 customers across 135 countries, we deliver mission-critical software spanning accountancy and finance, HR and payroll,...
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Software Engineer
2 weeks ago
Chennai, India IRIS Software Group Full timeCompany OverviewIRIS Software Group, one of the UK’s leading privately held software companies, is transforming how businesses, schools, and organisations operate through our comprehensive suite of cloud-native solutions. With over 100,000 customers across 135 countries, we deliver mission-critical software spanning accountancy and finance, HR and payroll,...
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Software Engineer
1 week ago
chennai, India IRIS Software Group Full timeCompany OverviewIRIS Software Group, one of the UK's leading privately held software companies, is transforming how businesses, schools, and organisations operate through our comprehensive suite of cloud-native solutions. With over 100,000 customers across 135 countries, we deliver mission-critical software spanning accountancy and finance, HR and payroll,...
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Software Engineer
2 weeks ago
Chennai, India IRIS Software Group Full timeCompany Overview IRIS Software Group, one of the UK’s leading privately held software companies, is transforming how businesses, schools, and organisations operate through our comprehensive suite of cloud-native solutions. With over 100,000 customers across 135 countries, we deliver mission-critical software spanning accountancy and finance, HR and...
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Software Engineer
2 weeks ago
Chennai, India IRIS Software Group Full timeCompany Overview IRIS Software Group, one of the UK’s leading privately held software companies, is transforming how businesses, schools, and organisations operate through our comprehensive suite of cloud-native solutions. With over 100,000 customers across 135 countries, we deliver mission-critical software spanning accountancy and finance, HR and...
