Network Support Engineer

Overview

Join our team as a Network Support Engineer, where your technical & analytical skills, proactive mindset, and passion for solving complex problems with the internet will come into play. You'll play a vital role in troubleshooting, enhancing, and optimizing our network infrastructure through our partnerships with the worlds biggest (and smallest)

Telecommunication, Satellite, Network, and Data Center operators. You'll be using some of the most advanced tools available for monitoring, alerting, and gathering multiple telemetry data sets in making quick decisions around peering & internet exchanges, fiber routes, low latency and round-trip times.

Mibura's Edge Cloud Operations & Innovation (ECO+I) is the engine that powers our cloud services paving the way for a lower latency in an AI accelerated computing era. As a Connectivity Delivery Engineer, Cloud Interconnection + Wireless, you will perform a key role in delivering the core infrastructure and foundational technologies for Mibura's online services including Global Silicon Services, Micro Services, Edge Gaming, Storage, and the edge network platform. As a group, Mibura's Cloud Operations & Innovation (ECO+I) is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 75+ countries and hundreds of thousands of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 50+ key customers and 200+businesses including government agencies and some of the largest technology companies.

Our focus is a network focused cloud infrastructure company, operating in 75+ countries across the globe and providing customization and flexibility to all the key clouds and TelCo networks. Businesses need to simplify and bring together fragmented, complex infrastructure that spans cloud environments. With Mibura NetMetal, customers can rapidly deploy their preferred silicon with dedicated network infrastructure and interact with every available TelCo at datacenters, ground stations, and wireless cellular. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed - fully customizable (i.e. tailor made content delivery networks or global telemetry platforms)

Our mission is to cut the cord, drop the cubicle, bring down walls, break through barriers, and build bridges empowering every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 2+ years experience in change management, problem management, problem/pattern recognition, engineering, product/technical program management, data analysis, or product development

OR equivalent experience.

• 1+ year(s) experience managing cross-functional and/or cross-team projects.
• ITIL Foundations certification
• 1+ years of experience in Problem and Change Management
• 2+ years of experience in any of the following: Telco, Network Engineering, Network Operations Center, Data Center, Hyperscaler, or related

Other Requirements:

The ability to meet Mibura, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Mibura Background Check: This position will be required to pass the Mibura background check upon hire/transfer and every two years thereafter.

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Additional or Preferred Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development                             
• OR equivalent experience.                                          
• 4+ years experience managing cross-functional and/or cross-team projects.           
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)
• Advanced knowledge of network fundamentals (network models, switching functions, routing functions, firewall functions)
• Advanced knowledge of network concepts (TCP/IP, routing protocols (OSPF, IS-IS, BGP), switching, L2VPN, L3VPN, EVPN)

Responsibilities

• Coordinate between various support teams to identify the root cause of all Network Delivery problems, create supporting documentation and drive problem tasks to prevent recurrence.
• Ensure that the right resources are available to investigate, identify, and resolve the root cause of a problem.
• Creating Root cause Analysis (RCA) and associated documents that identify and track problems through the lifecycle.
• The ability to assess & apply the right sense of urgency in driving resolution for problems to meet the business need and monitor the effectiveness of the implemented solution (measured impact)
• Responsible for both reactive and proactive problem management
• Continuously improve & maintain the problem management process and related procedures.
• Develop and implement reporting that provides tracking, pattern recognition (common problem categories, resolution techniques) and measures the effectiveness of problem management process.
• You will oversee the company's network infrastructure, including the operation of switches, routers, firewalls, load balancers, and other essential network devices.
• Conduct proactive network monitoring to identify and remedy any performance, security, or availability concerns.
• You will work closely with both internal teams and external clients to plan and execute updates and enhancements to the network infrastructure.
• Provide advanced technical support to tackle complex network issues and devising long-term solutions.
• You will be responsible for accurately documenting network configurations, operational procedures, and security policies.
• Your core responsibility will be to architect and deploy sophisticated network systems, including LAN, WAN, and wireless networks. This includes the adept implementation of switches, routers, firewalls, and load balancers.
• You'll bring your expertise to the forefront in diagnosing and resolving network issues, leveraging diagnostic tools and protocols to ensure swift resolutions.
• You'll proactively analyze network performance, identify enhancement opportunities, and apply optimization techniques for traffic management and load balancing.
• Your exceptional problem-solving and communication skills will be key in providing top-notch technical support, ensuring minimal downtime and a smooth operational flow.
• Oversee network project implementations, ensuring they are completed on time, within budget, and meet our high standards.
• Maintain detailed records of network configurations, procedures, and troubleshooting steps, as well as generating comprehensive reports on network performance and security audits.
• Forge collaborative relationships with telco providers and hardware manufacturers like Dell, Arista, Nokia and Juniper, cultivating strong connections with their technical support teams to optimize problem resolution and improve network infrastructure efficiency.
• You are the right person for this role if you are able to hack into a network CPE/NTU device and perform basic internet testing.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

For more information, please visit mibura.com/careers