Delivery Manager

Description GSPANN is hiring a seasoned Delivery Manager to lead enterprise program delivery and manage client escalations. The role focuses on Agile delivery, stakeholder management, and large-scale Salesforce B2B Commerce programs.Role and Responsibilities Act as the single point of escalation for client stakeholders for the 1901 program delivery across Level 2–Level 3 (L2–L3) support and continuous improvement teams. Lead implementation and support for a complex application ecosystem, including Salesforce Commerce Cloud (SFCC) B2B, Salsify Product Information Management (PIM), Umbraco Content Management System (CMS), Tenovos Digital Asset Management (DAM), SAP Enterprise Resource Planning (ERP), Azure Integration Services, and Next.js–based user interfaces. Coordinate closely with client stakeholders, Original Equipment Manufacturers (OEMs), third-party support partners, and GSPANN teams to manage requirements gathering, design decisions, issue resolution, and permanent fixes across CMS, PIM, DAM, eCommerce platforms, Next.js UI, and Azure-based integrations with systems such as SAP ECC and Dealer Management Systems (DMS). Address program-level risks, issues, dependencies, and blockers in collaboration with stakeholders when unresolved by the Technical Program Manager or Technical Lead. Drive transition planning and execution across L2–L3 support and continuous improvement teams, including Program Increment (PI) planning, sprint planning, effort estimation, and mitigation of timeline or milestone slippages. Review and track delivery metrics, support Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and trend analysis across support and enhancement teams based on sprint plans. Build synergies between support and continuous improvement teams to ensure seamless knowledge transfer and faster issue resolution. Lead weekly, monthly, and quarterly governance meetings with client stakeholders and internal and external teams involved in the program. Guide teams on continuous service improvement initiatives to enhance stability, quality, and performance. Collaborate with stakeholders and development teams to identify and implement system improvements. Ensure compliance with Salesforce security guidelines and enterprise development standards. Skills and Experience 18+ years of experience in Salesforce Commerce Cloud configuration and flows, with working knowledge of Azure Integration Services, Umbraco CMS, Salsify PIM, Tenovos DAM, SAP ERP, payment services, tax services, and Warehouse Management Systems / Third-Party Logistics (WMS / 3PL). Demonstrate proven experience leading large teams of 40–50 Full-Time Equivalent (FTE) resources across enhancements and support, while ensuring delivery quality, SLAs, KPIs, and timelines. Track and manage delivery progress using tools such as ServiceNow, Jira, and sprint-based delivery metrics. Manage teams operating in shifts, including planning and execution of shift Rotation (ROTA) schedules. Use GitHub effectively for source control, with mandatory hands-on experience in Continuous Integration / Continuous Delivery (CI/CD) pipelines. Apply strong expertise in continuous integration practices, unit testing, static code analysis, and automated integration testing, with continuous delivery experience preferred. Demonstrate a solid understanding of Agile methodologies, including Scrum and Kanban. Perform effectively in fast-paced, results-driven environments with multiple stakeholders and dependencies. Communicate clearly and confidently with excellent verbal and written skills to engage both business and technical audiences. Engage directly with client stakeholders to gather requirements, resolve open decisions, and manage risks and issues, including interaction with CXO minus one leadership, Product Owners, Business Analysts, Architects, and OEM leadership teams. Exhibit strong articulation, stakeholder management, and conflict resolution skills.