Network Support Engineer

3 weeks ago

Noida, India Expleo Group Full time

-

Years of Experience -
2 to 4 years.

Required Skills -

  • Fluent in English, both speaking and writing.
  • Excellent written and verbal communication skills.
  • Strong time management skills, results-focused, and a proactive nature.
  • Ability to learn quickly and to adapt easily to change.
  • B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.
  • 2-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems. Preferrably in Palo Alto or Juniper or Cisco TAC etc.
  • Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
  • Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.
  • CCNA or similar certification.

Loactaion : Noida. Working from customer premises 24 X 7 ( Shift working )

Responsibilities
As a Level 1 Product Support Engineer focused on networking, you will be the first point of contact for CUstomer/partners and end users experiencing technical issues related to network connectivity, hardware, and basic configuration.

Your primary responsibility is to provide prompt, courteous, and effective support to ensure customer satisfaction and minimize downtime.

When issues exceed the scope of Level 1 troubleshooting, it will be critical to escalate these cases promptly to the appropriate support tier to ensure timely and accurate resolution. '

You will collaborate closely with the Level 2 support team to escalate and resolve more complex issues.

This role is ideal for individuals with a foundational understanding of networking concepts who are eager to grow their technical skills in a fast-paced, customer-focused environment, while also expanding their expertise across the broader Customer product portfolio (including endpoint security, multi-factor authentication, secure Wi-Fi, and cloud-based management solutions).

Qualifications

  • B.Tech/B.E./MCA and/or IT Networking or Security Certification such as: Network+, CCNA, or Security+.

Essential Skills

  • r IT Networking or Security Certification such as: Network+, CCNA, or Security+.
  • 2-8 years of relevant experience in technical support/helpdesk role troubleshooting network and/or network security problems. Preferrably in Palo Alto or Juniper or Cisco TAC etc.
  • Strong understanding of TCP/IP networking, applying OSI model troubleshooting methodology, Windows and Macintosh operating systems, and VPN technologies and their corresponding protocols.
  • Familiarity with authentication protocols (LDAP, RADIUS, etc.), cloud platforms such as Azure and AWS, multifactor authentication software, antivirus, intrusion prevention software, and WAN protocols.
  • CCNA or similar certification.

Experience
2-4 years

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