Associate Solution Architect II

2 months ago

Chennai, India Zeta Services Inc. Full time
About ZetaZeta is a

Next-Gen Banking Tech

company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.Zeta has over

1700+

employees - with over

70%

roles in R&D - across locations in the

US

,

EMEA

, and

Asia

. We raised

$280 million

at a

valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ , , ,

All about Zeta Suite :

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+ cards have been issued on our platform globally.

Zeta Tachyon offers:-

-Rich digital-first cardholder experiences.

-Native embeddable banking support.

-Hyper-Personalisation Policy Engine to launch segment-of-one card programs.

-Web-based product configurators to launch in days vs. quarters.

-Rapid innovation & extensibility via APIs, event streams, and more.

-Modern & intuitive web-based back office experiences.

-Next-gen regulatory risk & compliance capabilities.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US, EMEA, and Asia. We raised $280 million at a valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ , , ,Responsibilities

Be the face of zeta and the owner for a frequent cadence of working with customers to proactively resolve open queries on TachyonBe the primary point of contact for all critical product support and operational issues.Understand the requirements and translate them into relevant documents aligning bank/fintech teamsOwn onboarding and enablement of Financial Institutions and partners.Work with partners and customers for up-sell and cross-sell of product capabilities.Define and co-own tachyon product NPS and adoption metrics and KPIsShould be able to negotiate/understand with the clients/banks on specific needs they might have with a business reasoningDrive meetings/discussions with CXO’s/Senior stakeholders of the bank/zetaAlways drive the end to end context of a need/requirement of the customer across product, operations team, end users etcYou will be reporting directly to the Manager/S.Manager of Customer Success

Skills

Individual contributor with high empathy and passion for customer success, identifying and delivering value to customers.Ability to understand technical concepts on SaaS offering via cloud (AWS), API’s, pub-sub architecture etcAn entrepreneurial and first principles thinkerExcellent written and verbal communication skills

Experience and Qualifications

6-8 years of experience in customer success for a global enterprise SaaS companyExperience in working with remote teamsA 4 year degree in engineering or equivalentPrior experience in payments, retail lending, EMI & UPI domain is preferredBusiness/compliance around cards/payments is preferredGood to have handled e2e implementations of loans, EMI products or UPI for banks/fintechs in the pastThe candidate should be based out of Chennai or willing to relocate to ChennaiLife At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

Life At Zeta

At Zeta, we want you to grow to be the best version of yourself by unlocking the great potential that lies within you. This is why our core philosophy is ‘People Must Grow.’ We recognize your aspirations; act as enablers by bringing you the right opportunities, and let you grow as you chase disruptive goals.

#LifeAtZeta is adventurous and exhilarating at the same time. You get to work with some of the best minds in the industry and experience a culture that values the diversity of thoughts. If you want to push boundaries, learn continuously and grow to be the best version of yourself, Zeta is the place to be

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

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