Product Owner

Job Summary

To act as the voice of the customer and business within the AI CoE, defining and prioritizing product requirements, coordinating with cross-functional teams, and ensuring that AI/ML products deliver tangible business value. The Product Owner plays a crucial role in shaping the roadmap and execution of AI/analytics initiatives in telecom and cloud domains.

Key Responsibilities

• Own the product vision, roadmap, and backlog for assigned AI/ML or analytics products.

• Gather and refine requirements from business stakeholders, domain SMEs, and users.

• Collaborate with data scientists, engineers, and UI/UX teams to develop high-quality deliverables.

• Prioritize features and user stories based on business impact, value, and dependencies.

• Conduct sprint planning, backlog grooming, and user acceptance testing (UAT).

• Drive continuous feedback loops with users to refine and enhance the product.

• Ensure alignment with AI CoE governance, data privacy, model explainability, and operationalization standards.

• Prepare product demos, training, and documentation for effective rollout and adoption.

• Track KPIs such as accuracy, adoption, ROI, and user satisfaction for AI solutions.

Objectives

• Accelerate AI-driven transformation and innovation.

• Maximize ROI from AI investments through strategic alignment and execution.

• Promote widespread AI adoption across business units.

• Ensure responsible, explainable, and secure AI usage.

Key Result Areas (KRAs)

• Number and impact of AI use cases deployed.

• AI adoption rate and cross-functional engagement.

• Accuracy, reliability, and relevance of deployed models.

• Compliance with AI governance and ethical standards.

• Training hours and AI upskilling metrics across the organization.

Expected Outcomes

• Scalable and reusable AI solutions across the enterprise.

• Improved decision-making and operational efficiency.

• Tangible business advantage through applied AI innovation.

• Strong AI governance and minimized risk exposure.

Key Competencies

• Product Thinking & Business Value Orientation

• Agile Delivery & Stakeholder Management

• Technical Curiosity & AI Awareness

• Communication & Storytelling with Data

• Cross-functional Collaboration

Qualifications

• Master's Bachelor's in Computer Science, Data Science, or related field.

• 10+ years of experience in data, analytics, or AI leadership roles. 3+ yrs of relevant experience AI experience.

• Proven track record in delivering AI/ML solutions at scale.

• Deep understanding of AI governance, MLOps, and responsible AI practices.

• Strong leadership and stakeholder management skills.

• Excellent communication and change management capabilities.

• Product Owner certification (e.g., CSPO, SAFe POPM) preferred.

• Familiarity with telecom BSS/OSS or cloud platforms is a plus.

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.