Senior Medical Officer

Senior Medical Officer

Job #: req26216 Organization: World Bank Sector: Health & Safety Grade: GG Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Chennai,India Required Language(s): English Preferred Language(s): Closing Date: 5/27/2024 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty and promoting shared prosperity. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit .
The World Bank Group’s Health and Safety Directorate (HSD) seeks to protect and promote the health and safety of the World Bank Group (WBG) staff and their immediate families wherever they may be, taking account of their individual health, working environment, and job demands. HSD provides advice on health and safety related matters to WBG offices worldwide. 
HSD consists of three functional domain areas:
• Personal Health and Wellness:
• Facilitates and enables the delivery of health services and preventive health / health promotion programs to WBG staff and families living in HQ and over 120 Country Offices (COs) outside the United States, to include moving people temporarily or permanently to regions when needed services are not available locally
• Occupational Health and Safety
• Informed by a comprehensive risk register and through collaboration with sister units, provides an ongoing assessment of personal, occupational, and psychological health and safety risks for staff across the entire Bank, and recommends implementation of controls to mitigate such risks 
• Mental Health and Wellbeing
• Provides direct short-term counseling and facilitates long-term counseling through external providers as needed by staff, and provides a variety of mental health resiliency training through seminars, educational series, and large group activities 
General Accountability:
The Senior Medical Officer is organizationally located within the Personal Health and Wellness Unit (PHW) and serves as team leader (TL) for HSD’s Integrated Health and Safety HUBs (currently planned for Nairobi, Sofia, Singapore, Chennai, and Dakar). As TL, the incumbent leads a multi-disciplinary team composed of field health specialist(s), occupational health and safety specialist(s), and mental health and wellbeing counselor(s) representing the technical expertise of HSD’s three functional domains. Working synergistically under the operational supervision of the TL, the team assists and advises the TL in identifying and managing health and safety risks for all staff of the World Bank Group (WBG) and the International Monetary Fund (IMF), and their dependents. 
The Senior Medical Officer (SMO) reports to the Chief Medical Officer (CMO) and Manager of PHW who is located in HQ as supervisor and the HSD Manager of Operations as co-supervisor. While the SMOs in their role of Hub TL provide daily operational supervision for Hub multi-disciplinary team members, technical and professional supervision for each team member is provided by career field technical experts in HQ. Specifically, field health specialists report to the senior field health specialist (SFHS), health and safety specialists report to the Senior Occupational Health Specialist and Manager of OHS, and the mental health and wellbeing counselors report to the Senior Psychologist and Manager of MHW in HQ.
Dimensions:
In carrying out their duties, the SMO will seek guidance and direction from the HSD manager of operations and the HSD management team regarding proper management of the HSD HUBs. As team leader, the SMO is responsible to the same for ongoing Hub success. Additionally, the SMO serves as the foremost subject matter expert on matters of staff health and safety in the regions that they cover. In this capacity, the SMO is an advisory resource for both staff and management. It is important to note that as this is an advisory position, and the SMO can engage in health screening and delivery of selected preventive care services such as vaccines, the SMO will not be providing direct health care to staff or dependents.
Functions and Duties:
Execution of all Hub operational activities are the responsibility of the SMO under the guidance of the manager of operations and the management team. The SMO consolidates operational objectives to ensure properly aligned delivery of support and services between Hub and HQ locations, and ensures delivery of multi-disciplinary integrated health and safety services to Country Office locations with Hub team members.
Personal Health and Wellness:
• Works with field health specialist to help identify qualified local health care providers and facilities throughout the regions covered by using various sources of information such as onsite visits and recommendations from authoritative resources such as the Medical Benefits Plan TPA and its network of providers
• When needed, assist staff by coordinating care for them and their dependents with an emphasis on health maintenance examination visits, acute care, and management of chronic disease
• Respond to country directors/managers queries on health-related matters, and more specifically those related to integrated health and safety in the workplace
• Working with CMO and SFHS, establishes with Hub field health specialist a clear delineation and mutual understanding of their roles and responsibilities working in a multi-disciplinary Hub 
• Engages field health specialist driven global teams for support and assistance when needed. The four field health specialist teams are as follows:
• Medical Evacuation Team:
• Upon request from team member(s), review medical information on emerging cases, communicate with staff members and treating physicians as needed, and help confirm that needed care cannot be delivered locally
• When appropriate medical care cannot be delivered locally, all eligible cases should be transferred to Intl SOS following the established activation processes
• Upon request from Medevac Team, the SMO will coordinate with ISOS to help determine: 
• Appropriate destination of care – center of medical excellence
• Appropriate travel recommendations
• The need for ongoing ISOS case management at the center of medical excellence including discharge instructions
• Recommendations regarding follow up care once back at the duty station.
• Travel Medicine Team:
• Promulgates the importance of pre-travel consultation with HSD to all staff members throughout regions covered
• Support field health specialist efforts to deliver travel medicine services in Hub locations as well as regions with no direct on the ground HSD assets
• Provide guidance and expertise when needed regarding specific health and safety risks that must be addressed in preparing staff for relocation to specific regions
• Preventive Health and Wellness Promotion Team
• Actively collaborate with team to establish and sustain a culture of health and safety in the WBG and in country offices. 
• Coordinates with team to promote Country Office staff engagement and in a variety of health, safety, and wellness/wellbeing outreach efforts such as vaccination campaigns, education about chronic disease management, and so forth
• Motivate engagement in various HSD outreach offerings such as CPR/AED training, the Employee Health and Wellness Program, and MHW Unit educational lectures and webinars
• Inform and educate local WBG leadership about the importance of their role in helping to create a culture of health and safety throughout their regions
• Occupational Health and Safety Nurse Program
• Provides occupational health nurse programmatic risk assessment and medical surveillance when appropriate to include infectious disease outbreaks
• Engages in meetings between key players in the various regions as part of the occupational health nurse team
• When assigned, participates in multi-disciplinary mission travel efforts by providing occupational health risk assessments as part of the information gathering and dissemination that take place during mission
• Contributes to BTORs by submitting follow-up recommendation based on assessments conducted during missions
Occupational Health and Safety:
• In coordination with HQ based Occupational Health Specialist, engages Hub occupational health and safety specialist/analyst in developing operational workplans that enable ongoing environmental health and safety assessment, risk mitigation strategies, and delivery of recommendations to local leadership to address identified risks and to follow-through on addressing them
• Develops a full understanding of the various skills, roles, and responsibilities of the health and safety specialist as a way to better leverage their skills and expertise for the benefit of staff in the regions covered
• Ensures that all CMU members are aware of the roles and responsibilities of the environmental health and safety specialist 
• Facilitates meetings between key players in the various regions and the environmental health and safety specialist
• Ensures that all mission travel efforts include environmental health and safety issues as part of the information gathering and dissemination that take place during mission
• Facilitate Occupational Health and Safety learning for the Hub and regional locations
• Implements to Occupational Health and Safety Directive and Occupational Health and Safety Management System (OHSMS)
Mental Health and Wellbeing:
• In coordination with HQ based Senior Psychologist, engages Hub mental health counselor in developing operational workplans that enable ongoing psychosocial assessment, risk mitigation strategies, and delivery of recommendations to local leadership to address identified risks and to follow-through on addressing them
• Develops a full understanding of the various skills, roles, and responsibilities of the mental health counselor as a way to better leverage their skills and expertise for the benefit of staff in the regions covered
• Ensures that all CMU members are aware of the roles and responsibilities of the mental health counselor 
• Facilitates meetings between key players in the various regions and the environmental mental health counselor
• Ensures that all mission travel efforts include psychosocial health and safety issues as part of the information gathering and dissemination that take place during mission 
Mission Travel:
• Works closely with HQ managers and operations team to strategically plan and ultimately lead and or coordinate periodic multi-disciplinary team missions to various country office (CO) locations within the regions covered by the team
• During mission visits, the team will assess the level of medical care locally as well as the CO medical emergency response plan, conduct environmental health and safety assessments, psychosocial health risk assessments, preventive health education and screening, promote the Bank’s Employee Health and Wellness Program, and psychoeducational programming and presentations to include domestic abuse prevention.
• Provide a brief summary of findings to country directors (CDs) and country managers (CMs) highlighting key areas of success and areas needing improvement
• Upon return from mission, the SMO will lead the team in drafting a comprehensive mission report of all mission findings, and circulate that to stakeholders in the region, the regional VP, and the HSD management team. Key mission findings on health and safety risks to staff will be entered digitally into the new OHS risk management platform.
Competencies:
Knowledge
• Serving as Hub TL, the incumbent provides expert operational oversight of all HSD integrated health and safety services under their remit. This includes a wide range of health and safety services not only for employees, but in some instances for retirees and dependents as well. The services, programs, and support directly and significantly affect the prevention and protection from significant occupational health and safety risks, minimize hazardous exposure, and aim to maintain high levels of health, safety, and wellness / wellbeing among eligible populations. 
Supervisory Control
• The Senior Medical Officer serving as Hub TL exercises operational management and supervision of all Hub Team members. In coordination with the HQ HSD management team, most of whom are technical/professional supervisors of Hub staff members, the incumbent provides staff with direction in terms of achieving overall HSD goals. As such, the incumbent provides guidance and support to Hub staff as they go about delivering services, programs, and projects aimed at achieving unit and overall HSD goals. As such, the incumbent’s assignment of work is to be recognized and accepted as authoritatively sound.
Guidelines
• Guidelines are set forth in The WBG Staff Rules and Directives, local licensing authorities, and host government public health requirements. Incumbent uses professional judgment to interpret information and apply to health and safety programs of WBG. 
Complexity
• The incumbent assists in managing a comprehensive and complex health and safety program which requires extensive coordination among units within HSD, WBG, IMF, and external partners. The incumbent helps determine both short- and long-term goals, suggests direction for the program, and provides insights to inform decisions by higher management regarding resources to be allocated to services, programs, and projects. 
Scope and Effect
• The incumbent is responsible for carrying out the work necessary to achieve HSD goals and objectives which provides means for implementing health and safety risk mitigation strategies that can prevent staff from becoming injured or ill due to hazardous exposure in the workplace or in the course of their duties.
HSD Contacts
• The incumbent has periodic ongoing contact with the Chief Medical Officer and Manager of PHW, the Senior Occupational Health Specialist and Manager of OHS, the Senior Psychologist and Manager of MHW, and the SFHS as the technical/professional supervisors for all Hub team members. 
External Contacts
• The purpose of the incumbent’s contacts with parties beyond HSD, both internal and external to WBG and IMF, is to provide authoritative advice and consultation on what are often highly sensitive and controversial health and safety issues, provide cutting edge information and suggestions on complex health and safety issues, present and defend findings and recommendations and negotiate their acceptance, gain voluntary compliance with program requirements, and achieve similar objectives. As such, the incumbent may encounter resistance, competing interests, lack of understanding, uncooperative attitudes, skepticism, and other challenges that must be overcome with positive and constructive dialogue. The incumbent may represent WBG on panels, advisory committees, conferences, and meetings.
Physical Demands
• The work requires international travel, extended periods of walking, standing, bending, stooping, and reaching. Mission travel will require inspection of work sites and may require the physical ability to reach awkwardly located areas.
Office Environment
• Performs work in an adequately lighted, heated and ventilated environment. However, site visits and inspections where indoor air hazards or noise hazards are present may require incumbent to use appropriate respiratory protections and wearing of personal protective equipment.
• Demonstrated technical proficiency as a user of electronic medical record systems, the entire MS Office suite, telehealth platforms, and health analytics tools
Qualifications:
• Client Orientation: Takes personal responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success
• Drive for Results: Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
• Teamwork (Collaboration) and Inclusion: Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication: Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.
• Business Judgment and Analytical Decision Making: Analyses facts and data to support sound, logical decisions regarding own and others' work.

Selection Criteria

• Medical degree from a recognized accredited institution with 8 years of experience or equivalent combination of education and experience.
• Substantial and diverse experience in all facets of the job.
• Proven ability to conceptualize, design and implement major projects and to produce major/complex reports or studies.
• Demonstrated professional leadership and ability to lead a team of professionals in the execution of major projects.
• Ability to coach/mentor more junior staff
• Proficiency in written, spoken, and clinical English
• Ability to frequently travel internationally as required
Preferred Experience:
• 5 or more years of experience working as in-house doctor for a large employer
• Demonstrated excellence in clinical judgement and decision-making
• Experience working with international organizations serving multicultural populations
• Demonstrated ability to work collaboratively in a multi-disciplinary and multi-cultural team environment
• Proficiency in two or more languages

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

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