Academic Counsellor

1 month ago


Ernakulam, India Phoenix Graduate School London Full time

An effective and resourceful motivator, team-builder, and facilitator with exceptional communication and presentation skills possessing an innate ability to perform accurate student assessments and conceptualize and employ individualized education plans. Self-reflective, life-long learner and leader committed to establishing and maintaining solid relationships with the administration and students, continuing teacher education initiatives, and advancing organizational goals and objectives.


Responsibilities

  • Answering phones and explaining the product and services offered by the company.
  • Contacting existing customers as well as prospective customers using scripts.
  • Obtaining customer information and other relevant data.
  • Asking questions to the customer and understanding their specifications.
  • Resolving queries and issues related to the products and services.
  •  Making recordings of all the sales phone calls and sales deals.
  • Taking and processing enrolments in a professional manner.
  • Maintaining the database of the customers on a regular basis.
  • Suggesting solutions based on customer’s needs and requirements.
  • Great interpersonal skills.
  • Exceptional oral and written communication skills.
  • Strong organizational skills.
  • Ability to work in a team or individually as and when required.
  •  Manage and handle multiple tasks.
  • Outstanding problem-solving skills.
  • Good time management abilities.
  • Assess academic and career needs of students.
  • Interact in a positive manner with staff, students and parents.
  • Organize information session, collect advisor bios, oversee student adviser selection process, and register students for sections.
  • Develop and implement an ongoing procedure and analysis for curriculum review, development, and/or revision as well as provide information needed for strategic planning.
  • Ensure college compliance with all accreditation and regulatory agencies.
  •  Proficiency in MS Office Suite (Word, Excel, PowerPoint, ChatGPT) 


Qualifications

  • minimum qualification of holding a bachelor's degree or master's degree.

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