ServiceNow ITOM Developer

1 week ago

Pune, India APN Consulting Full time
APN Consulting has an immediate need for a direct client requirement:ServiceNow ITOM Developer / Architect with Discovery ExperienceRemoteJob Summary:We are seeking a talented and experienced ServiceNow ITOM Developer with a strong background in Discovery to join our team. The ideal candidate will be responsible for the design, development, and implementation of IT Operations Management (ITOM) solutions, with a focus on Discovery, Service Mapping, Event Management, and Orchestration.Key Responsibilities:

Design and Development:

Design and develop ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, and Orchestration.Customize and configure the ServiceNow platform to meet business requirements and enhance IT operations.

Discovery Implementation:

Implement and maintain ServiceNow Discovery to ensure accurate and up-to-date configuration management data.Develop and configure discovery probes and sensors to automate the detection and mapping of IT infrastructure and applications.

Service Mapping:

Implement and maintain Service Mapping to provide an accurate view of business services and their dependencies.Work with application owners and SMEs to define service maps and ensure their accuracy.

Event Management:

Configure and integrate Event Management to collect and process events from various monitoring tools.Implement event correlation rules to reduce noise and improve incident response times.

Orchestration:

Develop and maintain workflows to automate IT processes and tasks.Integrate orchestration with third-party systems and tools to streamline operations.

Process Improvement:

Identify opportunities for process improvements and automation within IT operations.Implement best practices for ITOM and ensure adherence to industry standards.

Support and Maintenance:

Provide ongoing support and maintenance for ITOM applications.Troubleshoot and resolve issues related to Discovery, Service Mapping, Event Management, and Orchestration.

Documentation and Training:

Create and maintain technical documentation, including design specifications, user guides, and training materials.Conduct training sessions for end-users and administrators on ITOM functionalities and best practices.

Required Qualifications:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

3+ years of experience with ServiceNow development, specifically in ITOM.Proven experience with ServiceNow Discovery, including configuring probes and sensors.Hands-on experience with Service Mapping, Event Management, and Orchestration.Strong understanding of IT infrastructure, including networks, servers, applications, and cloud services.

Skills:

Proficient in scripting languages such as JavaScript and Glide.Experience with REST/SOAP web services and APIs.Strong analytical and problem-solving skills.Excellent communication and collaboration skills.

Certifications:

ServiceNow Certified System Administrator (preferred).ServiceNow Certified Implementation Specialist – ITOM (preferred).ITIL Foundation Certification (a plus).

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