System Analyst

3 weeks ago

CochinKochi, India Htree HR Consultants Pvt Ltd Full time

Job Description :

The Systems Analyst : Support is responsible for providing support and troubleshooting for end users and customers for various applications.

This is responsible for documenting and resolving service tickets in a timely manner.

The Systems Analyst : Support assists with technology implementation and configuration of applications.

Primary Duties :

- Provides technical support for application issues by performing root cause analysis and technical solutions

- Monitor routine and critical processes and workflows and proactively identify problem trends

- Ensure compliance with IT policies such that all incidents/requests are classified and change control protocols are followed.

- Provides after hours technical support and reports production issues to the appropriate leaders.

- Develops and maintains application documentation, training material and administrative policies.

- Identifies and performs application enhancements or upgrades when applicable

- Uses configuration and administrative tools to ensure correct system processes are being followed.

- Manages data analysis activities

- Provide continuously to opportunities to operations and end users to better utilize applications

- Assists with application implementations and configuration

- Other duties as required and assigned.

Requirements :

- Bachelor's degree in Information technology from a 4 year college or university.

- Minimum 4 years related experience and/or training; or an equivalent combination of education and experience

- Knowledge of programming/scripting

- Understanding of web technology

- Understanding of SQL Server or Oracle database management systems

- Knowledge of 3rd party logistics, transportation systems and/or warehouse applications preferred

- PC literate to include proficiency with Microsoft Word, Excel, Visio, Project, PowerPoint and Outlook.

Essential Skills :

- Ability to communicate effectively, both written and verbal

- Ability to write reports, business correspondence, and procedure manuals

- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.

- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

(ref:hirist.tech)

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