Servicenow consultant

We are seeking a Service Now Product Owner with deep functional expertise in relevant products - few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training. This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes. The ideal candidate combines domain expertise in Service Now modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across Service Now-like workflows. Key Responsibilities ● Define key decision frameworks for Reinforcement Learning initiatives aimed at improving Service Now’s models, including taxonomy design, realistic scenario creation, and evaluation criteria. ● Create scenario-driven tasks that mirror real Service Now workflows (case handling, SLA tracking, HR requests, IT incident response). ● Write clear, natural instructions aligned with Service Now business processes. ● Represent tasks in JSON format, ensuring clarity and consistency. ● Use SQL queries to analyze and check data for accuracy. ● Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes. ● Apply prompt engineering to structure instructions that guide task execution. ● Collaborate with peers to expand scenarios across Service Now domains (CSM, ITSM, HRSD). ● Document scenario patterns, examples, and best practices for other trainers. Required Skills & Experience ● 4–6 years of experience with Service Now. ● 2 years specifically in CSM, ITSM, and HRSD modules. ● Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in Service Now. ● Proficiency in JSON authoring and working with structured data. ● Solid understanding of SQL for data analysis and task validation. ● Ability to design realistic enterprise scenarios that map to Service Now processes. ● Experience in AI model training workflows, contributing to the creation of structured training data. ● Strong prompt engineering skills for crafting effective instructions. ● Analytical thinking, attention to detail, and logical structuring. ● Strong communication skills + customer facing experience is a BONUS Preferred Qualifications ● Service Now Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM). ● Any One - Service Now Certified Implementation Specialist (CSM or HRSD). ● Exposure to AI/ML workflows or training data preparation. ● Familiarity with Agile methodologies. ● Good knowledge of prompt engineering