IT Support Engineer III

2 weeks ago

bangalore, India ZoomInfo Full time

Introduction

ZoomInfo seeks a highly-skilled, experienced, and motivated IT Support Engineer Level III to grow the Information Technology team. The IT Support Engineer Level III will provide Corporate IT support for the company. You will interact daily with employees at all levels of the organization and other support Analysts.

This individual will join the global Corporate IT team of a rapidly expanding organization with global locations. The ideal candidate is an experienced practitioner who is goal-oriented and strives to exceed expectations.

Responsibilities

Ability to resolve issues related to printing, desktop hardware, and connectivity issues Support sites remotely and on-site as needed and assist in managing other technologies Ability to work with a ticketing system and provide quality updates to internal customers and teams. Ability to troubleshoot/resolve issues in a timely manner Follow standard help desk procedures and recommend changes for continuous improvement. Install, make changes, and repair computer hardware and software Follow-up with employees to ensure issues are resolved Able to manage endpoints in an enterprise environment Experience deploying devices in JAMF and Intune Basic knowledge of network troubleshooting Provide employee customer assistance Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource Log all help desk interactions Working across time zones Responding to crisis situations in a timely manner Meeting team performance requirements

Core skills

Problem-solving Customer service orientation Team interaction Attention to detail Adaptability Quick learner, thorough, accurate, organized, and productive, exercising extreme attention to detail Comfortable working in a fast-paced environment Must be highly motivated with the ability to self-start, prioritize, multi-task, and work in a team setting Oral and written communication skills Ability to work in English Able to mentor and coach junior level Support Engineers Basic scripting skills - Bash, PowerShell, Python.

Relevant Experience

Proven minimum of 7 years working experience in Information Technology Strong computer skills and interest Knowledge of Windows, Mac, and others Customer service orientation Experience with Gsuite, Slack, ServiceNow, Okta, and . for starters Strong troubleshooting and problem analysis Relevant certifications are a real bonus

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