System Engineer III

4 weeks ago

Bengaluru, India JSMYTH TECHNOLOGIES Full time

We are hiring for System Engineer III

  • Experienced Required: 4 - 7 Years
  • Location: Bengaluru
  • Shift Timing: 2PM to 11PM
  • Education: Graduation
  • Notice Period: Immediate Joiners'
  • Client Name:
    Availity India Private Limited

Job Description:

Roles & Responsibilities:

  • We are seeking a skilled and proactive Level 3 Apple Engineer with deep expertise in JAMF Pro and Apple Business Manager (ABM) to support and enhance our Apple device ecosystem. This role is ideal for a tech-savvy professional who thrives in a fast-paced environment and is passionate about delivering seamless Apple device management experiences across the organization.

KEY RESPONSIBILITIES:

  • Device Management & Deployment: Configure, deploy, and manage Apple devices (macOS, iOS, iPadOS) using JAMF Pro and Apple Business Manager.
  • Automate device enrollment and provisioning workflows using ABM and JAMF PreStage enrollments.
  • Maintain and optimize zero-touch deployment strategies. Leveraging JAMF Platform SSO and/or JAMF connect.
  • System Administration: Manage policies, configuration profiles, scripts, and patch management in JAMF.
  • Monitor device compliance, security baselines, and software updates.
  • Troubleshoot and resolve Level 2 support issues related to Apple hardware, software, and MDM configurations.
  • Integration & Security: Integrate JAMF with enterprise tools such as identity providers (e.g., Azure AD, Okta), endpoint protection, and inventory systems.
  • Enforce security policies including File Vault, Gatekeeper, and system integrity protection.
  • Collaboration & Documentation: Work closely with IT support teams, InfoSec, and end-users to ensure optimal Apple device performance.
  • Document processes, configurations, and troubleshooting steps in internal knowledge bases.

KEY QUALIFICATIONS:

  • 4-6years of experience in Apple device management in a corporate or enterprise environment.
  • Proficiency with JAMF Pro, Apple Business Manager, and Apple School Manager (if applicable).
  • Strong understanding of macOS and iOS operating systems, Apple hardware, and Apple ecosystem tools.
  • Experience with scripting languages (e.g., Bash, Python) for automation and troubleshooting.
  • Familiarity with identity and access management (IAM) and SSO integrations.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Detail-oriented with a focus on continuous improvement.

PREFERRED QUALIFICATIONS:

  • Bachelor's degree in a related field.
  • JAMF 200 or 300 certification.
  • Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT).
  • Experience with enterprise networking, VPN, and security tools.
  • Knowledge of ITIL practices and ticketing systems (e.g., ServiceNow, Jira).

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