Opportunity | Fresher

3 weeks ago

Mumbai, India KnowledgeWorks Global (KGL) Full time

Job description

  • Provide excellent customer service to all external and internal journal stakeholders (e.g., editors, authors, publishers, colleagues)
  • Ensure contractual requirements and service level agreements for assigned client workflows are met
  • Create, update, and maintain accurate protocols for editorial and/or production workflows
  • Train and manage support staff performing daily peer review, editorial, and/or production tasks
  • Be a proficient user of the manuscript management system, from workflow optimization to using system reports for monitoring timeliness and other indicators of journal health
  • Proofread and refine correspondence and information going to journal stakeholders for grammar and clarity (e.g., decision letters, Instructions for authors and reviewers)
  • Prepare agendas, reports, and/or presentations for editorial meetings
  • Handle invited manuscripts and other special content workflows
  • Collaborate with the editors on issue line-up or special issues

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