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Process Associate
1 month ago
Non Tech Freshers onl
y.
Location: Che
nnai
Job Type: Ful
l-time
Shift: Night Shift (24/7 work envi
ronment)
Job Description: We are looking for a motivated and detail-oriented fresher to join our team as Process Associate. The ideal candidate will be comfortable working night shifts and in a 24/7 work environment. As an Analyst, you will be responsible for solving customer queries through calls and emails, ensuring a high level of customer sat
isfaction.
Key Respo
- nsibilities:
Handle customer queries and issues via phone and email in a timely and profes - sional manner.Maintain accurate records of customer interactions and - transactions.Collaborate with other departments to resolve cu - stomer issues.Monitor and report on key performance indicators (KPIs) related to cus - tomer service.Continuously improve processes to enhance custom
er experience
- .
Requirements:
Comfortable working night shifts and in a 24/7 - work environment.Excellent attention to detail and probl - em-solving skills.Strong communication skills, both v - erbal and written.Ability to work independently and - as part of a team.Basic proficiency in using customer service s
oftware and tools.
Prefe
- rred Qualifications:
Bachelor's degree in Business, Financ - e, or a related field.Internship or project experience in a customer service or ca - ll center environment.Familiarity with CRM
systems and practices.
Cont
act Person: Vikas Kapoor
Email Address:
Address: HCL Technologies LTD Sholinganallur Chennai - Info hind No 602/3 Elcot Economic Zone, Tower 4 Sholinganallur Village, Medavakkam High Road, Sholi
nganallur, Chennai - 600119.
Instructions: Mention the name "Vikas Kapoor" on the top of your resume
and walk in for the interview.
