Server Support Engineer

1 week ago

Coimbatore, India Hiox Softwares Private Limited Full time

HIOX India looking for a dedicated Technical Support Executive to provide first-level assistance to our customers. As the first point of contact, you will play a key role in resolving technical issues, ensuring customer satisfaction, and maintaining our reputation as a trusted hosting and domain service provider.

Key Responsibilities

Provide first-level technical support to customers through phone, email, and chat.

Diagnose and troubleshoot issues related to:

  • Domain registration and DNS management
  • Email setup and configuration
  • Website hosting services
  • Guide customers with clear, step-by-step solutions to resolve problems effectively.

Required Skills & Competencies

  • Hands-on experience with Apache/Nginx, MySQL, PHP, DNS, and cPanel/WHM.
  • Strong working knowledge of Linux operating systems (CentOS, Ubuntu, etc.).
  • Familiarity with shell scripting and basic command-line operations.
  • Ability to troubleshoot hosting, email, and DNS-related issues.
  • Excellent communication skills (verbal and written).
  • Strong problem-solving abilities and customer-first approach.
  • Ability to work in a team environment and adapt to dynamic situations.

Educational Qualification

  • Any UG/PG degree from a recognized institution.
  • Additional certifications in Linux, system administration, or hosting (RHCSA, LPIC, etc.) will be an advantage.

Experience

  • 1+ year of experience in technical support, web hosting, or Linux server administration.

Terms

  • 2 Years Bond Agreement
  • Should have First Class percentage in Schooling till Degree.

Job Types: Full-time, Fresher

Pay: ₹350, ₹400,000.00 per year

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off
  • Work from home

Application Question(s):

  • 2 years Bond and First Class is mandatory

Location:

  • Coimbatore, Tamil Nadu (Preferred)

Work Location: In person

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