Field Service Engineer

4 weeks ago

pune, India Thermo Fisher Scientific Full time
:

The primary responsibility of the Field service engineer is to troubleshoot, repair, install, and update all Thermo Fisher products as needed. Interface with customer base regarding product operation, product optimization, technical troubleshooting and usage training. Duties also include customer and co-worker interface to aid in optimizing revenue and new product development opportunities while maintaining a high level of responsiveness and customer satisfaction.

Essential Functions:

Strong ability to problem solving and troubleshooting hardware & software functionality. Understand customer control loop tuning and customization of each client’s control strategy. Cultivate customer satisfaction through ensuring prompt customer response times and problem resolution. ·Interface with internal Thermo Fisher groups regarding optimization and resolution of software bugs and hardware issues ·Perform SAT and IQ/OQ Protocols execution ·Provides regular updates to management on customer requests for new products and on competitive activity; provide customer feedback to hardware and software groups Maintain a high level of integrity with existing and potential client base.

Skills and Experience :

degree in Instrumentation/Electrical/Chemical Engineering or equivalent technical experience Overall 6-8 years of experience in Industry Proven ability to achieve goals and self-motivated to work independently. Ability to work within fast-paced and constantly changing environment. Team player who is open to feedback and on-going self-development Excellent verbal and written communication Exceptional organizational skills Talent for effectively interacting with customers Willingness to travel; 40% increasing to 70%, domestic and international.

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds have a unique story to tell.

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