Team Leader

3 days ago

Hosur, India Check Point Software Full time

Team Leadership & Management Lead, mentor, and support a team of NOC engineers across all shifts. Set priorities, distribute tasks, and ensure proper workload balance within the team. Drive professional development through training, coaching, and ongoing feedback. Conduct periodic 1:1 meetings, performance evaluations, and goal-setting. Recruit, onboard, and integrate new NOC engineers into the team. Build and maintain a culture of accountability, high performance, and service quality. Operational Oversight Own the day-to-day operations of the entire NOC function, ensuring consistent monitoring, alert handling, and operational routine execution. Ensure all teams consistently follow predefined procedures, escalation paths, and runbooks. Validate and improve health checks, monitoring dashboards, and operational KPIs. Oversee shift handovers, ensuring accuracy, clarity, and continuity of operations. Incident Management Serve as the primary incident coordinator for major incidents (P1/P2) and oversee response efforts across shifts. Ensure correct triage, prioritization, and mitigation actions by the team. Coordinate escalation to Tier 2/3, Infrastructure, Security, and relevant stakeholders. Lead post-incident reviews, ensuring documentation, root cause analysis, and follow-up action items are completed. Service Quality & Continuous Improvement Monitor team performance, SLAs, and KPIs; ensure targets are met or exceeded. Identify recurring issues, monitoring gaps, or operational inefficiencies and drive improvement initiatives. Own and update NOC processes, SOPs, runbooks, and documentation. Collaborate with cross-functional teams (Infrastructure, Networking, Security, DevOps, etc.) to enhance system reliability and monitoring coverage. Proactively recommend improvements to monitoring, alerting, automation, and NOC workflows. Communication & Reporting Provide clear and consistent communication to management regarding incidents, trends, risks, and operational status. Deliver daily/weekly operational reports, including incident summaries and team performance insights. Represent the NOC function in internal meetings, service reviews, and cross-team coordination sessions. Desired Background Proven experience leading or managing technical teams in a NOC, Operations, or Monitoring environment. Should have minimum 10+ years experience in NOC & 3+ years of experience in leading the team. Strong troubleshooting expertise across network, system, and cloud environments. Knowledge of key network protocols (TCP, UDP, DNS, SSH, BGP fundamentals). Experience with Linux system administration (logs, services, resource usage, shell) and Windows Server fundamentals. Familiarity with cloud platforms (AWS, Azure, GCP) and cloud monitoring concepts. Hands-on experience with monitoring and alerting platforms such as Icinga, Prometheus, Grafana, PagerDuty, or equivalent. Ability to interpret logs, alerts, metrics, and telemetry data and guide the team in troubleshooting. Understanding of VPNs, firewalls, load balancers, proxies, and general IT infrastructure. Experience with ticketing and incident management tools (e.G., Jira, ServiceNow). Excellent communication skills, high situational awareness, and calm decision-making under pressure. High proficiency in English (written and verbal).

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