OFSAA Consulting Technical Manager
2 days ago
Career Level - IC4
Major responsibilities include:
• Manage Tier 1 customer implementation to deliver core business objectives of FSGBU and develop trusted relationships.
• Support FSGBU Consulting to influence key technical and architecture decisions with senior stakeholders.
• Support to build and maintain effective working relationships with internal stakeholders, including Product Engineering and support teams
• Install and deploy the OFSAA solutions in a customer environment. This includes coordinating with customer technical resources.
• Support all phases of deploying the OFSAA solutions at customer sites, including initial installation, patches and upgrades, application configuration, batch executions, troubleshooting, system integration testing, user acceptance testing and go-live.
• Interact with Functional and Technical Consultants to ensure the successful deployment of the OFSAA solutions.
• Discuss and document the configuration of client environment.
• Support to train customers in managing the OFSAA environment.
• Train new resources on the product, customer environment and implementation tasks
• Adopt and contribute to Organizational best practice methodologies for knowledge dissemination throughout the OFSAA Delivery organization.
• Excellent communication, negotiation and influencing skills are required for this role as this will involve managing customer conversation directly.
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