Dynamics 365 CRM Functional Consultant
1 month ago
Job Description for Functional Consultant - Dynamics 365 CRM - Marketing
Position : Functional Consultant - D365 CRM
Responsibilities :
Solution Design and Implementation :
- Collaborate with clients to understand their marketing requirements and design solutions using Dynamics 365 CRM for Marketing.
- Implement and configure Dynamics 365 CRM Marketing modules to meet client specifications.
- Customize and extend the system to address unique business needs.
Business Process Analysis :
- Conduct thorough analysis of marketing business processes and identify areas for improvement and optimization.
- Work closely with business stakeholders to gather and document functional requirements.
Requirements Gathering :
- Engage with clients to understand their marketing goals and objectives.
- Elicit and document detailed functional and technical requirements for CRM marketing processes.
Dynamics 365 CRM Configuration :
- Configure and customize Dynamics 365 CRM Marketing modules based on business requirements.
- Implement and manage marketing automation, lead management, and campaign management functionalities.
Integration :
- Collaborate with technical teams to design and implement integrations between Dynamics 365
- CRM Marketing and other systems.
- Ensure seamless data flow and synchronization between CRM and marketing tools.
Training and Documentation :
- Conduct training sessions for end-users on the use of Dynamics 365 CRM Marketing features.
- Create and maintain detailed documentation for configurations, customizations, and processes.
Testing and Quality Assurance :
- Develop and execute test plans to ensure the functionality, usability, and performance of Dynamics 365 CRM Marketing modules.
- Collaborate with testing teams to validate integrations and data migrations.
Client Support :
- Provide ongoing support to clients, addressing inquiries, issues, and enhancement requests related to Dynamics 365 CRM Marketing.
- Work closely with the support team to resolve incidents and ensure client satisfaction.
Qualifications :
- Bachelor's degree in Business, Information Technology, or related field.
- Proven experience as a functional consultant with a focus on Dynamics 365 CRM Marketing.
- In-depth knowledge of Dynamics 365 CRM Marketing modules and capabilities.
- Strong understanding of marketing processes, lead management, and campaign management.
- Experience in configuring and customizing Dynamics 365 CRM to meet business requirements.
- Familiarity with marketing automation tools and integration concepts.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Relevant certifications in Dynamics 365 CRM will be a plus.
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